Felipe Compean

• Met daily performance goals related to call volume, quality assurance standards, and average handle time.
• Upsold additional products when appropriate to increase sales revenue.
• Educated customers on new product features and services available through the company.

Worked in all departments of the business: billing, technical department, and sales; the three products sold by the company are video, internet, and voice services.

• Resolved customer complaints promptly and efficiently.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.