Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Itzel Esparza

Hemet,CA

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Dependable Barista/ Sandwich artisan with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Barista/ Shitlead in Training

Dunkin' Donuts
Hemet , CA
11.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Prepared daily reports summarizing shift activity including labor hours worked and cash collected at the register.
  • Assisted with scheduling shifts and assigning tasks to team members.
  • Addressed customer concerns promptly while maintaining excellent customer service standards.
  • Provided customer service by responding to inquiries and resolving customer complaints.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Streamlined workflow processes, reducing project completion times.

Shift Leader

The Downtown Deli and Coffee Company
Hemet, CA
01.2023 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
  • Prepared weekly schedules for barista staff according to store needs.
  • Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Overseed daily operations of deli team, ensuring all tasks were completed efficiently and in a timely manner.
  • Assisted with the preparation of sandwiches, salads and other menu items according to recipes.
  • Monitored stock levels for deli products and communicated needs to management for restocking.
  • Performed cashiering duties including ringing up purchases, processing credit cards payments, issuing refunds and credits and providing change when necessary.

Cashier

Abby's Cafe
Hemet, CA
12.2022 - 07.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Hostess

Abby's Cafe
Hemet, CA
12.2022 - 07.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided excellent customer service by addressing customer needs promptly.
  • Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Balloon Artist

Le Decor
Hemet, CA
01.2022 - 12.2022
  • Created balloon sculptures and decorations for birthday parties, weddings, corporate events, and other special occasions.
  • Organized balloons in various colors and sizes according to customer requests.
  • Inflated balloons with a hand pump or electric air compressor.
  • Assembled balloon bouquets and centerpieces for different types of events.
  • Provided instructions on how to assemble the balloons into sculptures and decorations.
  • Assisted customers in selecting appropriate balloon designs and colors to fit their event theme.
  • Adhered to safety guidelines while handling helium tanks, latex balloons, and mylar balloons.
  • Identified potential hazards associated with using helium tanks and latex balloons.
  • Ensured that all equipment was properly maintained according to manufacturer's specifications.
  • Set up tables, chairs, tents, props, displays. at designated locations prior to an event start time.
  • Collaborated with venue staff regarding setup requirements for each event space.
  • Performed routine maintenance checks on all equipment before each event use.
  • Maintained inventory records of all supplies used during each job assignment.
  • Demonstrated excellent customer service skills when interacting with clients throughout their event experience.
  • Developed creative solutions for complex design challenges utilizing advanced balloon artistry techniques.
  • Transported materials to and from venues in accordance with company policies.
  • Cleaned up any messes created by the installation of decorations after events had concluded.
  • Attended regular team meetings to discuss upcoming projects or address any issues that may have arisen during previous jobs.
  • Used social media to promote work to target audience.

Caregiver, Special Needs

Calvary Foursquare Church
Hemet , CA
01.2022 - 12.2022
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Accompanied clients to social events such as movies or plays.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Redirected poor behavior using positive reinforcement.
  • Assisted clients with personal hygiene, bathing, grooming and dressing.
  • Promoted language development skills through reading and storytelling.
  • Engaged clients in age-appropriate activities and playing games.
  • Transported clients to and from planned activities.
  • Planned and organized weekly activities for youth group members.
  • Facilitated discussion groups with teenage members on various topics related to faith and life.
  • Coached and mentored youth in developing leadership skills.
  • Created a safe environment for youth to express their opinions and beliefs.
  • Provided guidance to teens on how to apply Christian values to everyday life.
  • Organized events that fostered spiritual growth among participants.
  • Collaborated with parents and guardians of teens in order to ensure their safety while attending church functions.
  • Maintained proper records of all activities conducted through the church's youth ministry program.
  • Led discussions and facilitated games and activities to demonstrate values and morality.

Barista Shift Lead

Made local Farmers Market
Menifee, CA
05.2022 - 08.2022
  • Provided excellent customer service and ensured all customers left satisfied.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Assisted in developing menus and creating special drinks.
  • Resolved customer complaints or referred them to a manager as needed.
  • Ensured that all employees followed health and safety regulations at all times.
  • Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
  • Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Conducted regular inspections of kitchen areas to ensure cleanliness and compliance with food safety regulations.
  • Kept accurate records of employee attendance, hours worked, and tips earned during each shift.
  • Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
  • Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
  • Analyzed customer feedback data from surveys in order to identify areas needing improvement.
  • Greeted guests with pleasant smile and superior customer service.

Education

Some College (No Degree) - Business Administration And Management

MSJC
Hemet

Skills

  • Production Reporting
  • Operations Support
  • Production Scheduling
  • Equipment Troubleshooting
  • Customer Service Management
  • Policy and Procedure Enforcement
  • Interpersonal Relations
  • Sales Reporting
  • Client Support
  • Team Supervision
  • Safety Processes and Procedures
  • Cash Handling
  • Team Leadership
  • Issue Resolution
  • Staff Supervision
  • Training Assistance
  • Complaint Resolution
  • Professional Appearance
  • Positive Attitude
  • Shift Checklists
  • Strong Verbal and Written Communication
  • Problem-Solving
  • Role Modeling

Affiliations

  • Outside of the work space I enjoy golfing on a regular basis
  • I love to read and expand my knowledge on all topics
  • In my home I have a garden with veggies that I maintain daily
  • Baking is a huge hobby of mine along with creating new dishes for dinner

Accomplishments

  • I won homecoming queen at my highschool due to my kind and caring nature
  • I won the female outstanding senior award this award was granted to one female and one male student for being the most all around students of school
  • I earned the Multilateral seal on my diploma
  • I earned the riverside county seal of literacy medal
  • I was granted the governing board outstanding athlete for showing leadership in my sports

Languages

Spanish
Professional
Sign language
Limited

References

References available upon request.

Timeline

Barista/ Shitlead in Training

Dunkin' Donuts
11.2023 - Current

Shift Leader

The Downtown Deli and Coffee Company
01.2023 - Current

Cashier

Abby's Cafe
12.2022 - 07.2023

Hostess

Abby's Cafe
12.2022 - 07.2023

Barista Shift Lead

Made local Farmers Market
05.2022 - 08.2022

Balloon Artist

Le Decor
01.2022 - 12.2022

Caregiver, Special Needs

Calvary Foursquare Church
01.2022 - 12.2022

Some College (No Degree) - Business Administration And Management

MSJC

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Itzel Esparza