Felipe Flores
EL PASO,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Sales Man
Self Employed
El Paso, TX
04.2022 - Current
- Providing customers with information about company equipment and solar systems. To assist them to save up to 100% in electric bill.
- Gathering information to accurately identify customer's solar needs.
- Selecting solar energy products, systems and credit options to best suit for customer's needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Spanish/English Language Interpreter
LanguageLine Solutions
El Paso, TX
06.2021 - 04.2022
- Listened to limited English speaking individual, analyze messages and accurately convey its meaning to customer.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone and emotion as closely as possible.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed over 50 customer calls per day.
Dispatcher
LAND TRANSPORTATION
EL PASO, Texas
12.2018 - 02.2021
- Directed dispatching, routing and tracking of 15 fleet vehicles.
- Monitor Personnel and equipment location.
- Schedule/dispatch drivers to appropriate locations according to customers requests, specifications, or needs.
- Oversee all communications within El Paso, Las Cruces area. Relay work orders, messages, or information from customers to drivers.
- Confer with customer or supervising personnel to address questions, problems or request for service or equipment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established procedures to optimize communications with drivers.
Dispatcher
Transmaritime Central
El Paso, Texas
08.2017 - 05.2018
- Daily customer communication via email or telephone with domestic and international customers.
- Kept accurate documentation for future reference and government audits.
- Dispatched loaded or empty containers from the rail or container yards to Juarez, MX and from Mexican Maquilas back to the US for contract customers.
- All of this while keeping track of loads to make sure that they didn’t incur any extra charges due to delays, or penalties due to lack of, or incorrect documentation.
- Made outbound calls to obtain account information.
- Managed an average of over 200 loads per week.
Region Manager
Texas ToGo
El Paso, TX
05.2017 - 10.2017
- Contacted restaurant owners/General managers.
- Explained program/service in order to enroll into Texas ToGo.
- Promoting Texas ToGo and our partnered restaurants in social/printed media in both English and Spanish.
- Interviewing/ hiring new drivers and searched for potential salesman amongst our drivers.
- Increased clientele’s portfolio by 300% within weeks of promotion.
Driver/Warehouse Worker
DM Dickerson Staffing
El Paso, TX
08.2016 - 12.2016
- Delivery of construction material to various locations around city via flat bed, van or truck.
- Assisted warehouse, shipping/ receiving, picked material, helped customers, inventory control and general warehousing.
- Achieved consistent safety target by adjusting driving to different road and traffic conditions by balancing loads and using safety equipment.
Ocean Import Specialist
Elwood Staffing
El Paso, TX
02.2016 - 08.2016
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Presented export/Hazmat documents to CBP to clear shipments for customers.
- Prepared shipping documentation for loads being delivered in other parts of the United States and coordinated exportation of shipments going to Mexico.
- Kept customers and third parties updated on status of their shipment.
Team Leader
TSI Flowback
Hobbs, NM
01.2015 - 01.2016
- Overseeing workers, production, making sure that datelines were met while monitoring budget.
- On charge of sales/purchase orders, inventory while assisting staff with product labor and implementing new ways of saving and dispensing moneys.
- Developed open and professional relationships with team members enabling more effective issue resolution.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Increased sales by 25%
Customs Brokerage Representative
UPS-SCS
El Paso, TX
12.2007 - 01.2015
- Lawfully cleared merchandise through customs per client and government requirements.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Kept constant communication with customers to coordinate their shipments and provided appropriate documentation to them.
- Tracked customer’s loads to avoid any demurrage, late fees and make sure it was exported on time.
- Surpassed customer's expectation on customer service, therefore increasing customer retention.
Education
Associate of Arts - Biology
El Paso Community College
El Paso, TX06.2023
Skills
- Client Rapport-Building
- Vendor Coordination
- New Business Opportunities
- Client Presentations
- Sales and Marketing StrategY
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
- Customer Retention Strategies
- Microsoft office
- Exceptional multi-tasker
- Excellent communications skills in both English and Spanish
Accomplishments
- Promoted to Team Leader, in less than 3 months and offered the position of manager within 12 monts.
- Promoted to Regional Manager due to enrolling new clients and increasing the amount by 300% in the region within 3
weeks of being promoted. - Consistently maintained high customer satisfaction ratings of customers of different ethnic backgrounds.
- Most awarded employee at UPS-SCS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Man
Self Employed
04.2022 - Current
Spanish/English Language Interpreter
LanguageLine Solutions
06.2021 - 04.2022
Dispatcher
LAND TRANSPORTATION
12.2018 - 02.2021
Dispatcher
Transmaritime Central
08.2017 - 05.2018
Region Manager
Texas ToGo
05.2017 - 10.2017
Driver/Warehouse Worker
DM Dickerson Staffing
08.2016 - 12.2016
Ocean Import Specialist
Elwood Staffing
02.2016 - 08.2016
Team Leader
TSI Flowback
01.2015 - 01.2016
Customs Brokerage Representative
UPS-SCS
12.2007 - 01.2015
Associate of Arts - Biology
El Paso Community College
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