Felipe Fuentes
Miami,FL
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. With over 4 years of experience in sales, hiring, training, scaling, and managing.
Overview
4
4
years of professional experience
Work History
Owner
Profit Point Concepts
08.2023 - 07.2024
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Directed efforts in staff acquisition, skill development, and sales enhancement.
Assistant Manager of Operations
Sevilla International
05.2022 - 05.2023
- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Brand IQ
11.2020 - 05.2022
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed strong working relationships with staff, fostering a positive work environment.
- Defined clear targets and objectives and communicated to other team members.
Account Manager
Brand Iq
08.2020 - 11.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Built relationships with customers and community to promote long term business growth.
- Streamlined internal processes for better efficiency in account management tasks.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
Business
Southwest Virginia College
Richlands, VASkills
- Relationship building
- Staff management
- Sales leadership
- Employee development
- Sales management
- Human resource management
- KPI management
- Hiring and staffing
- Sales oversight
- Decision-making
- Teamwork and collaboration
- Effective leader
- Small business operations
- Customer relations
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner
Profit Point Concepts
08.2023 - 07.2024
Assistant Manager of Operations
Sevilla International
05.2022 - 05.2023
Assistant Manager
Brand IQ
11.2020 - 05.2022
Account Manager
Brand Iq
08.2020 - 11.2020
Business
Southwest Virginia College
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