Felipe Garay
HEMET,CA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player is adept at cultivating partnerships and building lasting relationships across all demographics and management levels. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A self-motivated Operations Manager is successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes.
Overview
11
11
years of professional experience
Work History
Founder
NWO Auto Styling
Murrietta, CA
03.2023 - Current
- Developed and implemented a comprehensive business plan to launch the company.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Oversaw all aspects of operations including product development, marketing, sales, customer service, and finance.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Identified potential partnerships to expand the reach of the business.
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Established policies and procedures for efficient workflow management.
- Managed day-to-day activities across multiple departments within the organization.
- Monitored performance metrics to ensure quality standards were maintained.
- Analyzed consumer trends data to inform product offerings and services.
- Responded promptly to customer inquiries or complaints regarding products or services.
Operations Manager
Accenture
Austin, TX
01.2017 - 02.2023
- Supported high performance and continuous improvement through quality management processes that drive client quality excellence and business performance
- Prepared monthly, quarterly, and annual financial statements by generally accepted accounting principles.
- Developed and implemented effective accounting policies and procedures.
- Maintained accurate records of payroll information including wages, and deductions.
- Managed a team of accountants to ensure the accuracy of all financial transactions.
- Identified areas of improvement in the existing accounting system and recommended changes accordingly.
- Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
- Collaborated and managed a customized online collection CRM, which provided documentation, scheduling, tracking, and billing for both clients and debtor contacts
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
Sales Associate
Garlyn Shelton Nissan
Waco, TX
02.2015 - 01.2017
- Results-oriented auto sales professional with 2 years of experience in the automotive industry
- Proven track record of exceeding sales targets and providing exceptional customer service
- Consistently ranked as a top-performing salesperson, exceeding monthly sales quotas by 20% on average
- Successfully negotiated pricing, financing options, and trade-in values to reach mutually beneficial agreements
- Utilized persuasive techniques and objection-handling strategies to overcome customer hesitations and close sales
- Collaborated with sales managers, finance professionals, and service technicians to streamline processes and enhance overall dealership operations
- Maintained accurate records of sales activities, customer interactions, and inventory levels using CRM software
- Prepared sales contracts, lease agreements, and other paperwork in compliance with dealership policies and legal requirements.
Retail Associate Manager
T-Mobile
Waco, TX
03.2013 - 01.2015
- Meet and exceed individual and team sales goals
- Execute processes and procedures that ensure that the 'back' of the store works as well as the 'front' from a customer perspective
- Provided daily and weekly reports with insights on revenue and forward aging of business units
- Construct a strategy with the client to build a monthly forecast target for revenue
- Our store was the highest volume store for our region, keeping a quality score above 95% satisfaction quarterly
- Recruit, hire, and onboarding employees
- Maintained accurate records of all transactions between customers and company representatives.
- Drive Key performance metrics such as fraud losses, and sales success measures and support efficiency.
- Participated in negotiations with vendors regarding product purchases or contracts.
Education
Some College (No Degree) -
Texas A&M
Killeen, TXGeneral studies completed -
Central Texas College
Skills
- Client Relationship Building
- Strategy Development
- Change Management
- Reporting and Analytics (Excel, Power BI, PP, Tableau)
- Managing end-to-end F&A processes and delivering productivity
- Customer Service SAP leadership
- Performance Improvements
- Productivity Improvement Specialist
- Production Optimization
- Business Strategy Development
- Process Improvement Strategies
- Customer Relationship Management (CRM)
- Customer Engagement
- Recruiting Employees
- New Business Development
- Business Growth And Retention
- Retention Strategies
- Sales Strategy
- Financial Portfolio Management
- Forecasting
- actiTIME, Brightwheel, TimeCamp Crm
Industry Experience
- Ability to evaluate the needs
- Customer Interaction Handling
- Performance Management
- IT/ Support Industry
- Sales / Retention
- Training & Development
- Accounting
- Time management
- Bookkeeping
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
- Achieved recognition as a "Top Revenue Generator" or "Highest Grossing Sales Representative" within the sales team or organization.
- Acknowledged for participating in or leading sales training programs, and contributing to the development of sales techniques and best practices.
Timeline
Founder
NWO Auto Styling
03.2023 - Current
Operations Manager
Accenture
01.2017 - 02.2023
Sales Associate
Garlyn Shelton Nissan
02.2015 - 01.2017
Retail Associate Manager
T-Mobile
03.2013 - 01.2015
Some College (No Degree) -
Texas A&M
General studies completed -
Central Texas College
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