Felipe Gonzalez
Sr. Software Consulting Engineer
Houston,TX
Summary
With a robust background in networking and modern technologies, I excel in crafting cybersecurity solutions and leading technical teams towards innovative security practices. My expertise in Cloud Architecture Design and Technical Leadership has propelled over 200 customers towards enhanced security frameworks, showcasing a unique blend of strategic vision and technical prowess.
Overview
2025
2025
years of professional experience
7
7
Certifications
Work History
St. Software Consultant Engineer
Cisco Systems, Inc.
8 2022 - Current
- Developed complex solutions to organizational problems using technologies like AI to reduce organizational debt while following responsible AI/ML practices like RAG
- Serve as Security Prime and Service Manager for the Customer Success organization's Duo lab by leveraging technologies such as AWS, Terraform, ChatGPT and GitLab
- Serve as Subject Matter Expert for Risk Based Authentication strategies feature development with product teams
- Engaged with customers and Product teams to drive feature development of current and future cybersecurity needs
- Conducted customer health evaluation sessions assess current state cybersecurity architecture and uncover areas of improvement
- Organized and led Private Preview engagements for customers willing to explore beta features that could solve their future cybersecurity needs
- Developed and led Zero Trust security framework webinars to increase SSO adoption across 200+ at-risk customers
- Maintained 20 high-touch enterprise customer accounts in engaged and healthy adoption stages through product deployments, product roadmaps, and executive business reviews
- Assisted customers with security product integrations with various IAM platforms such as Azure, Okta, and on-prem AD to deliver on best practices such as RBAC and LPA
- Assisted financial services customers achieve compliance with regulations such as GDPR, PCI, and general cybersecurity insurance policies
- Primarily supported the Duo Security product offering and provided both internal and external consultancy to best position the solution within the architecture to achieve desired business outcomes of stakeholders
Customer Success Manager
Armis Security
03.2022 - 08.2022
- Analyzed customer feedback to identify areas for product improvement, leading to enhanced product offerings
- Assisted customers with onboarding and data collector hardware to global customers
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction through NPS metrics
- Conducted regular account reviews to assess progress and strategize product adoption
- Ensured data collectors captured desired network traffic by assisting customer teams with DNS, DHCP, and general network troubleshooting at a global scale
- Strategized with customer stakeholders to develop an optimized deployment process to capture desired data from their sites
- Developed alerting and threat models based on data captured by hardware deployments
- Ultimately responsible for achieving customer use cases centered on IoT security best practices
Sr. Customer Solutions Engineer
Cisco Systems, Inc.
03.2021 - 03.2022
- Engaged with a defined book of business to help organizations deploy the Duo Security product across their environments
- Focused on increasing customer health metrics which are measured by product usage telemetry
- Responsible for aligning customer expectations with product feature sets primarily for hybrid organizations that leveraged on-prem LDAP and some cloud services
- Integrating Duo Security product to customer applications via RADIUS, LDAP, or SAML
- Leading product roadmap sessions and health checks
Customer Success Engineer, Duo Security
Cisco Systems, Inc.
02.2020 - 03.2021
IT Manager
Nutrabolt Life Sciences
02.2019 - 11.2019
Systems and Network Administrator
Nutrabolt Life Sciences
04.2018 - 05.2019
Education
Bachelor of Science - Mechanical Engineering
Texas A&M University
College Station, TXSkills
Cloud Architecture Design
IAM Threat Mitigation
AI/LLM Utilization
Technical Leadership
Technical Writing
Certification
08/24, Data Science, AI White Belt
Timeline
Customer Success Manager
Armis Security
03.2022 - 08.2022
Sr. Customer Solutions Engineer
Cisco Systems, Inc.
03.2021 - 03.2022
Customer Success Engineer, Duo Security
Cisco Systems, Inc.
02.2020 - 03.2021
IT Manager
Nutrabolt Life Sciences
02.2019 - 11.2019
Systems and Network Administrator
Nutrabolt Life Sciences
04.2018 - 05.2019
St. Software Consultant Engineer
Cisco Systems, Inc.
8 2022 - Current
Bachelor of Science - Mechanical Engineering
Texas A&M University
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