FELIPE JACCOMO
Saddle Brook,USA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technology Integration Specialist
Felician University
Rutherford, NJ
05.2023 - Current
- Coordinated the acquisition, installation, and user access of technologies funded by a $2.3 million grant, facilitating upgrades and expansions in broadband infrastructure, computing resources, and online technologies
- Implement, manage, monitor, and upgrade Apple macOS, JAMF Pro, and Apple School Manager systems, ensuring optimal functionality and security
- Conduct regular system backups and perform thorough security checks to maintain data integrity and protect against cyber threats
- Implemented SSO (Single Sign-On) in JAMF with Active Directory for all Apple users
- Direct and mentor the Campus and Community IT Coordinator, fostering a collaborative and high-performance work environment
- Provide comprehensive guidance, tailored training, and constructive performance feedback to support professional growth and align with departmental objectives
- Lead instructional sessions for faculty and students on Panopto, iPad, MacBook, cybersecurity, Al, Microsoft 365, and other technologies and software, providing practical skills to enhance teaching and learning through technology
- Fully implemented telehealth software for graduate students' training and managed in-service education
- Manage the access and installation of broadband internet for participating students, facilitating seamless connectivity to support their academic endeavors and enhance learning experiences
- Provide comprehensive support to students, staff, and faculty across the university by managing and responding to requests through the Jira ticketing system
- Optimize the university's D2L Brightspace LMS by integrating new software to enhance faculty and student experience
Technical Recruiter
AGM Tech Solutions
Manalapan, NJ
09.2021 - 05.2023
- Developed and implemented recruitment strategies to attract top talent in the technology industry
- Engaged and sourced candidates via social media, job boards, and networking events
- Conducted in-depth interviews and technical assessments to evaluate candidates' skills and cultural fit, resulting in a 90% retention rate of hired candidates
- Partnered with hiring managers to define job roles, selection criteria, and hiring expectations for technical positions
- Managed the entire recruitment process, including sourcing, interviewing, offer negotiation, and onboarding for a high volume of technical positions
- Built and maintained a talent pipeline of qualified candidates for future job openings, ensuring a continuous flow of top talent for the company
Technical Support Specialist - Information Technology
Bergen Community College
Lyndhurst, NJ
05.2015 - 08.2015
- Completed full-cycle problem resolution, responding to faculty inquiries regarding system operations and troubleshooting technical issues
- Provided instruction and training on the use of equipment, software, and user manuals to enhance user proficiency and independence
- Assisted with basic network and systems administration tasks, including user account maintenance and permissions management
- Installed and configured hardware and peripheral devices, such as monitors, keyboards, printers, scanners, network cards (including wireless), and disk drives at user locations
- Contributed to the development and maintenance of knowledge management systems and technical documentation to ensure accurate and up-to-date information for support staff and students
Education
Associate of Science - Computer Information Technology
William Paterson University of New Jersey
Wayne, NJ05-2021
Associate of Science - Bussiness Administration
Bergen Community College
Paramus, NJ12-2017
Skills
- Programming Languages: C, JavaScript, Visual Basic, PHP
- Data Analysis & Databases: SQL Server, MySQL, Microsoft Access
- Office Productivity: Microsoft 365, Microsoft Office Suite, Excel (including charting tools)
- Web Technologies: HTML5, CSS3
- Tools & Platforms: Git, PowerShell, Visual Studio, VS Code, Jira
- Operating Systems: Windows, Linux, Unix, macOS
- Remote Management Software: JAMF Pro
Certification
- Apple Certified Teacher
- JAMF Certified Associate
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Technology Integration Specialist
Felician University
05.2023 - Current
Technical Recruiter
AGM Tech Solutions
09.2021 - 05.2023
Technical Support Specialist - Information Technology
Bergen Community College
05.2015 - 08.2015
Associate of Science - Computer Information Technology
William Paterson University of New Jersey
Associate of Science - Bussiness Administration
Bergen Community College
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