Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Felipe Licea

Spring,TX

Summary

Strategic Human Resources Manager recognized for high productivity and efficient task completion. Skilled in talent acquisition, employee relations, and performance management. Excel in communication, leadership, and problem-solving to drive organizational success. Committed to fostering positive workplace culture and enhancing employee engagement.

Overview

13
13
years of professional experience

Work History

Human Resources Manager

Southwest Key Programs
Houston, TX
06.2024 - Current
  • Lead a team of two HR professionals to manage HR functions for over 1,000 employees.
  • Ensure compliance with federal, state, and local employment laws regarding all aspects of Human Resources management.
  • Conduct investigations for employee complaints and concerns to determine resolutions.
  • Working under limited supervision, using standardized practices and/or methods; directing other people within a department and/or across several small work units; and monitoring budget expenditures.
  • Collaborates with the National Director of Employee Relations to help develop, design, and implement policies, procedures, programs, and guidelines to support the alignment of the workforce with the organization's strategic goals.
  • Works closely with the Executive Management Team to provide Employee Relations Services to all employees, to align with the company policies.
  • Evaluate current HR processes, and recommend changes when necessary to improve efficiency.
  • Assist in developing succession planning strategies for key positions within the organization.
  • Handle sensitive employee and company information with the highest level of confidentiality and discretion.
  • Handle employee discipline and termination to address policy infractions.
  • Conduct employee performance reviews, and implement corrective actions to increase productivity.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Assist in the development of policies related to human resources management.

Human Resources Generalist

Southwest Key Programs
Houston, TX
03.2023 - 06.2024
  • Assisted managers in resolving employee relations issues, such as performance management, disciplinary action, and grievances.
  • Conducted exit interviews to understand the reasons behind voluntary terminations.
  • Facilitated the development of a positive work environment by encouraging open communication among staff members.
  • Conducted investigations into employee complaints, and recommended solutions and corrective actions per company policies.
  • Reviewed all management recommendations for employment terminations with corporate HR and legal department staff.
  • Maintained awareness and knowledge of HR-related laws and practices, as well as internal policies and procedures, and provided suitable interpretation to management and employees.
  • Assisted with HR-related education, training, communication, and awareness efforts. Supported the rollout and training for new HR programs, policies, and initiatives in the assigned region.
  • Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership.
  • Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.

Regional Executive Coordinator

Southwest Key Programs
Houston, TX
03.2021 - 03.2023
  • Organized monthly events and conferences to promote brand awareness, highlighting exceptional event-planning proficiency.
  • Managed budgeting processes for the regional division, exhibiting outstanding fiscal responsibility.
  • Gathered and analyzed data from programs, and reported completion on a weekly, quarterly, and annual basis to the Regional Executive Directors and Associate Vice President.
  • Supported executive leadership with employee relations matters.
  • Reviewed and ensured the approval of corrective action approvals, following the progressive disciplinary process.
  • Provided customer assistance to employees as needed, or acted on behalf of the Regional Director in their absence.
  • Developed and maintained relationships with key stakeholders in the region.
  • Organized quarterly meetings with senior management to review progress against goals.
  • Reviewed employee files randomly, making sure compliance is met.
  • Implemented best practices across all regional offices to ensure consistency in service delivery.

Executive Assistant to the Vice President

Southwest Key Programs
Houston, TX
03.2020 - 03.2021
  • Ensured that all meeting materials were prepared in advance for each session attended by the VP or other executives.
  • Compiled data from various sources into concise summaries to present to senior management.
  • Created detailed reports and presentations for senior staff meetings, utilizing advanced Microsoft Office Suite skills.
  • Processed expense reports in a timely manner while adhering to company policies.
  • Filed and compiled corporate documents, records, and reports to streamline office flow.
  • Prepared travel arrangements and coordinated logistics for executives traveling within the U.S.
  • Prepared expense reports for the VP using corporate credit cards or reimbursement forms.
  • Handled confidential information with discretion and sensitivity.
  • Attended meetings on behalf of VP when requested or necessary.
  • Provided administrative support to the Vice President in areas such as preparing presentations, reports, memos, letters, contracts and other documents.
  • Created agendas for weekly team meetings held with VP's staff members.
  • Organized and maintained executive's schedules, appointments, and travel itineraries.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.

Executive Assistant

Southwest Key Programs
Houston, TX
03.2016 - 03.2020
  • Provided a wide range of administrative support, organizational assistance, and project management to the Program Director and Assistant Program Directors in the fast-paced, urgent, high-accountability environment of the program.
  • Reviewed monthly financials to ensure compliance, and collected and maintained data for monthly, quarterly, and annual reports.
  • Processed, maintained, and reviewed over 300 program personnel records to ensure compliance with stakeholders: state (Licensing) and federal (the Office of Refugee and Resettlement).
  • Supervised seven administrative assistants to ensure all administrative duties for the program were completed promptly, and day-to-day operations ran smoothly.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Updated and implemented administrative and executive support policy changes and monitored effects.

Administrative Assistant

Southwest Key Programs
Houston, TX
06.2012 - 03.2016
  • Reviewed monthly financials, submitted quarterly and annual reports to the Program Director, and assisted with monitoring and maintaining compliance with the organization, licensing, and funding sources for all program departments.
  • Maintained files and filing, keeping sensitive information confidential.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Directed customer inquiries to appropriate department personnel.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Compiled and entered data into various databases to ensure accuracy and completeness.

Education

BACHELOR OF SCIENCE - INTERDISCIPLINARY STUDIES, Minor in Spanish and Management Information Systems

University of Houston-Downtown
Houston, TX, US

Skills

  • Employee relations
  • Microsoft Office proficiency
  • HR leadership coaching and training
  • Unemployment claims management
  • Problem-solving aptitude
  • Attention to detail and driven by challenges
  • Organizational skills
  • Project management
  • Strategic thinking
  • Analytical skills
  • Conflict resolution
  • Labor law and regulation compliance
  • Bilingual in English and Spanish
  • Exceptional at meeting deadlines and working under pressure
  • A quick learner, organized, with exceptional multi-tasking skills

References

References available upon request

Languages

Spanish, Bilingual

Timeline

Human Resources Manager

Southwest Key Programs
06.2024 - Current

Human Resources Generalist

Southwest Key Programs
03.2023 - 06.2024

Regional Executive Coordinator

Southwest Key Programs
03.2021 - 03.2023

Executive Assistant to the Vice President

Southwest Key Programs
03.2020 - 03.2021

Executive Assistant

Southwest Key Programs
03.2016 - 03.2020

Administrative Assistant

Southwest Key Programs
06.2012 - 03.2016

BACHELOR OF SCIENCE - INTERDISCIPLINARY STUDIES, Minor in Spanish and Management Information Systems

University of Houston-Downtown

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