Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Felipe Menezes

Pittsburgh,PA

Overview

3
3
years of professional experience

Work History

Concessions Supervisor

Aramark
Pittsburgh, Pennsylvania
08.2023 - Current
  • Supervised and trained a team of over 20 employees in daily food and beverage operations, ensuring high-quality customer service during large-scale sporting and entertainment events.
  • Oversaw inventory management, ordering, and cash handling, reducing waste, and improving cost efficiency.
  • Managed scheduling, payroll paperwork, and staff performance to maintain smooth operations.
  • Resolved customer issues quickly and professionally, enhancing the guest experience, and supporting repeat business.
  • Collaborated with upper management to implement new procedures that improved service speed and staff productivity.

Barista

Point Park University
Pittsburgh, Pennsylvania
01.2023 - 07.2023
  • Operated the cash register and POS system, handling daily transactions with accuracy and accountability.
  • Prepared and served a variety of coffee beverages and menu items, maintaining quality standards and consistency.
  • Delivered high-level customer service by greeting guests, processing orders efficiently, and resolving complaints with professionalism.
  • Monitored inventory of coffee, food, and supplies, restocking as needed to support continuous service.
  • Adhered to health, safety, and hygiene protocols, ensuring a clean and compliant work environment.
  • Collaborated with team members during peak hours to maintain workflow efficiency and reduce wait times.

Education

BBA - Business Management

Point Park University
Pittsburgh, PA
05-2026

High School Diploma -

Escola Secundária Carolina Michaelis
Porto, Portugal
06-2021

Skills

  • Business & Operations: Team leadership, inventory management, scheduling, customer service
  • Technical: MS Office (Excel, Word, PowerPoint), basic data analysis
  • Soft Skills: Problem-solving, communication, adaptability, teamwork
  • Communication: Excellent interpersonal and customer service skills
  • Management: Experienced in supervising teams and handling operations
  • Digital Skills: MS Office Suite, inventory software basics

Languages

English
Professional
Portuguese
Professional
Spanish
Elementary

Accomplishments

  • 3.5 GPA
  • Dean´s List Fall 2024
  • Dean´s List Spring 2025

Affiliations

  • Point Park University Men´s Soccer

Timeline

Concessions Supervisor

Aramark
08.2023 - Current

Barista

Point Park University
01.2023 - 07.2023

BBA - Business Management

Point Park University

High School Diploma -

Escola Secundária Carolina Michaelis

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Felipe Menezes