Elitania Santos
Tacoma,WA
Summary
Energetic and dependable professional with excellent customer service, and organizational skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
5
5
years of professional experience
Work History
Manager
Saell Clothing Store
06.2018 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development
- Recorded inventory sales into organization's weekly income report.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Cashier
Kia Francar Car Dealership
01.2015 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Science - Business Administration And Management
Universidade Nove De Julho
São Paulo,Brazil12.2022
Skills
- Safety Understanding
- Troubleshooting skills
- Multitasking skills
- Policies and procedures
Timeline
Manager
Saell Clothing Store
06.2018 - 03.2020
Cashier
Kia Francar Car Dealership
01.2015 - 01.2017
Bachelor of Science - Business Administration And Management
Universidade Nove De Julho
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