Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felipe Ortega

Phoenix,AZ

Summary

Versatile and results-driven professional with a proven track record at British Airways, excelling in customer service and conflict resolution. Skilled in residential real estate and bilingual communication, adept at fostering client relationships and negotiating deals. Demonstrated ability to enhance customer satisfaction and retention through innovative solutions and exceptional service.

Experienced with property market analysis, client advisory, and transaction management. Utilizes negotiation tactics and market insights to drive client satisfaction. Track record of closing deals efficiently and maintaining long-term client relationships.

Overview

8
8
years of professional experience

Work History

Real Estate Consultant

C21
11.2023 - Current
  • Communicated with clients to understand their property needs and preferences.
  • Researched residential real estate deals.
  • Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
  • Conducted thorough market research to guide clients through the decision-making process in purchasing properties.

Customer Service Representative

British Airways
02.2017 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Certificate

Spinning Instructor
Mad Dogg Athletics Headquarters
06-2016

Skills

  • Residential real estate
  • Active listening and Customer service orientation (Understanding customer needs)
  • Marketing and social media
  • Data entry
  • Problem and conflict resolution
  • Relationship building
  • Computer proficiency (Microsoft outlook windows 11)
  • Multitasking, organization and Appointment scheduling
  • Negotiation tactics
  • Excellent communication (Bilingual english and spanish)

Timeline

Real Estate Consultant

C21
11.2023 - Current

Customer Service Representative

British Airways
02.2017 - 03.2021

Certificate

Spinning Instructor

Similar Profiles

CREATE PROFILE
Felipe Ortega