Felipe Ortiz

• Managed customer accounts to secure customer satisfaction and repeat business.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Negotiated contracts with clients and developed relationships with key personnel.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Answered customers' questions regarding products, prices, and availability.

• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.

• Oversaw day-to-day production activities in accordance with business objectives.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Defined, implemented, and revised operational policies and guidelines.

• Managed day-to-day department operations with effective workflow coordination.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Assisted operations manager with planning of routine operations and special projects.
• Provided administrative support with accurate document preparation and data entry.
• Assisted with facility scheduling and customer service.

Seasonal.

Seasonal.