Felipe Pelaez

Addressed customer queries at front counter related to dry cleaning or tailoring services. Performed laundry processing duties, focusing on collar treatment and folding garments. Handled delivery logistics by loading and unloading items in a timely manner. Contributed to overall operations by assisting with general tasks between customer service interactions.

Coordinated preparation of multiple orders while managing a small staff. Alternated roles between cashier, table checking, and food prep to enhance service efficiency. Assisted with payroll tasks to ensure timely employee compensation. Fostered teamwork by rotating responsibilities among staff members during shifts.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Kept building spaces premises clean inside and outside.
• Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

• Maintained a clean and welcoming lobby area to create a positive first impression for guests.
• Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
• Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
• Assisted guests with reservations, ensuring a seamless booking experience.

• Implemented reservation system improvements, reducing wait times for guests during peak hours.
• Managed special event bookings, coordinating closely with event organizers to meet their specific requirements.
• Collaborated with management to implement strategies for improving overall guest satisfaction.
• Utilized interpersonal skills to create an inclusive environment for all patrons, regardless of background or individual needs.