Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Felipe Perez

Houston,TX

Summary

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Tacos El Copa PepeChuy
07.2018 - 03.2019
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

3rd Key Holder/Assistant Manager

El Ahorro Supermarket
06.2019 - 08.2021
  • Enhanced customer satisfaction by providing excellent service and promptly addressing any concerns or inquiries.
  • Efficiently processed transactions at the register while ensuring accuracy and timely service for customers, contributing to overall satisfaction ratings.
  • Developed strong product knowledge to effectively assist customers in making informed purchasing decisions.
  • Resolved customer complaints professionally while maintaining composure under pressure situations.
  • Collaborated with fellow team members to achieve store goals while fostering a positive and productive work atmosphere.
  • Acted as a reliable backup for store management, assuming leadership duties when necessary to maintain smooth operations during their absence.
  • Supported management with daily tasks such as opening/closing the store, cash handling, and staff scheduling assistance.

Dairy Lead

Kroger
08.2021 - 11.2023
  • Monitored product shelf life closely to minimize waste due to spoilage or expiration dates being exceeded.
  • Boosted customer satisfaction by effectively addressing concerns and providing timely resolutions.
  • Implemented new cleaning protocols, maintaining a sanitary work environment compliant with health regulations.
  • Managed inventory levels, ordering supplies as necessary to maintain optimal stock levels and prevent waste.

Education

High School Diploma -

Galena Park High School
Houston
03.2020

Skills

  • Bilingual
  • Time Management
  • Teamwork and Collaboration
  • Customer Service
  • Dependable and Responsible
  • Calm Under Pressure

Certification

Microsoft Word (2013, 2016) and Powerpoint (2013) Certified

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Dairy Lead

Kroger
08.2021 - 11.2023

3rd Key Holder/Assistant Manager

El Ahorro Supermarket
06.2019 - 08.2021

Server

Tacos El Copa PepeChuy
07.2018 - 03.2019

High School Diploma -

Galena Park High School

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Felipe Perez