Felipe Petersen Reimer
Woodruff,SC
Summary
Goal-oriented manager with distinguished experience in IT and Automation industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Project management skills with solid technical background to support the overall project delivery, managing risks and opportunities, streamlining organizations toward the business goals.
Overview
15
15
years of professional experience
Work History
Sales and Operations Manager
King Automation Inc.
Roebuck, South Carolina
08.2020 - Current
- Shared feedback with internal departments to outline operational and training needs.
- Scrutinized data to troubleshoot and identify improvement opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified plans and resources required to meet project goals and objectives.
- Designed and Implemented quality control system, for ISO 9001 Certification to meet compliance requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Sales and Operations Manager
Sercompe Business Technology
Sao Paulo, Sao Paulo - Brazil
11.2017 - 02.2020
- Built relationships with customers and community to establish long-term business growth.
- Maintained up-to-date knowledge of competitor products and pricing in the market served.
- Hired, supervised, and coached 35 employees on sales strategies to optimize performance.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Owned all aspects of sales planning, development, and team and account management for Brazilian territory. Monitored sales team performance, analyzed sales data, and reported information to CEO.
- Increased yearly gross sales and profit margin by 20% YoY.
- Continually maintained and improved the company's reputation and positive image in markets served.
- Built and strengthened strategic relationships with vendors, like Hewlett-Packard Enterprise, Veritas, Lenovo, Aruba, Microsoft, and HP Inc.
- Drove team success through shared vision and recognition of quality performance.
- Reined in project costs while meeting key milestones.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Elected by HPE Brazil to take part in Global Partner Conference in USA, and the Global Partner Summit Meetings, representing Latin America Channel Ecosystem during full week event with Chairman and CEO of HPE Antonio Neri and the whole board for 2018/2019 years.
- During fiscal years 2017 and 2019, Sercompe became the largest HPE Reseller in Brazil and from 2018 and 2019 the largest HPE VAR/Solution Provider in Latin America
Solution Architect Supervisor
Sercompe Business Technology
Sao Paulo, Sao Paulo - Brazil
11.2013 - 10.2017
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Created strong relationships with key decision makers as trusted consultant of Servers, Storage, Network and Services product line.
- Conducted research to evaluate systems design and process efficiency.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Installed, integrated and supported deployment of SAP HANA, Disaster Recovery, Virtualization/Cloud (VMWare, Microsoft), Full Data Center Infrastructure projects in Medium/Large client environments.
- Developed and delivered technical training designed to enable and educate Internal and External partners.
Solution Architect
Sercompe Business Technology
Sao Paulo, Sao Paulo - Brazil
07.2006 - 10.2013
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Conducted technical workshops and education sessions for customers Technical and Finance teams to support the decision making process.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Presented roadmap and technology infrastructure to customers. Primarily focused in Hewlett-Packard Enterprise Data Center Solutions, like Servers, Storage, Networking and Backup.
- Conducted post-sale requirements gathering, analysis, and documentation.
Education
Test of English As Foreign Language Certificate - Foreign Languages Education
TOEFL
Global03.2020
Certified Associate Project Manager (CAPM) - Project Management
Project Management Institute
Global01.2020
Executive Education - Management
Harvard Business School - HBS
Boston, MA06.2019
Delivering Business Growth Certificate - Strategy
Kellogg School of Management
Miami, FL07.2018
Maximizing Sales Force Performance Certificate - Business Management
Kellogg School of Management - Executive Eduation
Evanston, IL04.2018
Skills
- Networking Events
- Market Trend Analysis
- Solid Verbal and Written Communication
- Presentations and Public Speaking
- Operations Management
- Project Management
- Fluent in English, Spanish and Portuguese
- Startups and turnarounds background
- Project planning and development
- Advanced problem solving
- Business process re-engineering
- Sales and marketing understanding
- Business operations understanding
- Product and service sales
- Business solutions
- Technical Analysis
- Customer proposals
- Systems design
- Budget administration
- Strategic planning
- Performance Evaluations
- New product introductions strategies
- Budgeting and forecasting
- Cost reduction strategies
- Risk analysis and management
- Expense reports
- Contract Negotiation
- Operations management
- Customer relations specialist
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Sales and Operations Manager
King Automation Inc.
08.2020 - Current
Sales and Operations Manager
Sercompe Business Technology
11.2017 - 02.2020
Solution Architect Supervisor
Sercompe Business Technology
11.2013 - 10.2017
Solution Architect
Sercompe Business Technology
07.2006 - 10.2013
Test of English As Foreign Language Certificate - Foreign Languages Education
TOEFL
Certified Associate Project Manager (CAPM) - Project Management
Project Management Institute
Executive Education - Management
Harvard Business School - HBS
Delivering Business Growth Certificate - Strategy
Kellogg School of Management
Maximizing Sales Force Performance Certificate - Business Management
Kellogg School of Management - Executive Eduation
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