Felipe Rojas
OREM,UT
Summary
Versatile professional with a proven track record in customer service and problem-solving, demonstrated at Sitel and in diverse roles including teaching and carpentry. Excels in critical thinking and computer proficiency, enhancing customer satisfaction and operational efficiency. Achieved notable improvements in customer loyalty and classroom management through innovative strategies and empathy.
Overview
9
9
years of professional experience
Work History
Quality Control Inspector
Keystone Co-Pack Manufacturing
05.2025 - 11.2025
- Conducted thorough inspections of raw materials and finished products to ensure compliance with quality standards.
- Utilized precision measurement tools to verify product specifications and detect defects effectively.
- Completed precise measurements using special tools. ATP, Gluten Free and Allergen tests
Customer Service Representative
Sitel
05.2023 - 04.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Harlaand Clarke
06.2021 - 01.2023
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Quality Control Inspector
Elite Manufacturing and Packaging
04.2020 - 10.2021
- Involved in every area of the process for all the products including batching, blending, packaging, labeling, delivery and storage.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
English Teacher
Hermanos Grimm
01.2017 - 08.2018
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Education
Bachelor's Degree - Foreign English Language
ITM
Morelia, Mich08-2017
Skills
- Quality assurance
- COA and COC
- Problem Solving
- Teamwork and collaboration
- Excel, Office
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Quality Control Inspector
Keystone Co-Pack Manufacturing
05.2025 - 11.2025
Customer Service Representative
Sitel
05.2023 - 04.2024
Customer Service Representative
Harlaand Clarke
06.2021 - 01.2023
Quality Control Inspector
Elite Manufacturing and Packaging
04.2020 - 10.2021
English Teacher
Hermanos Grimm
01.2017 - 08.2018
Bachelor's Degree - Foreign English Language
ITM