STEPHANIE FLORES
Glendora,CA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I possess excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment, an individual with a can do attitude.
Overview
12
12
years of professional experience
Work History
CUSTOMER BILLING RESOLUTION SPECIALIST
SOUTHERN CALIFORNIA EDISON
IRWINDALE, CA
06.2020 - Current
- Handle billing exception tasks originating from multiple sources, including Daily Queues, Spreadsheets, Reports, Email Inboxes, and Databases. Ensure a thorough investigation and resolution of discrepancies, maintaining accuracy and compliance with guidelines.
- Assisted multiple projects to reduce backlogs on different scenario accounts, such as Community Choice Aggregation enrollment/drop, PSPS events, Delayed billing accounts consisting more than 30 to 100 contracts under one Contract Accounts
- Collaborated with third parties such as Community Choice Aggregation for update charges to customer billing
- Analyze accounts and identify out-of-compliance discrepancies, apply CARE/SDP discounts to appropriate accounts that the robot failed to foresee, process Rule 17 adjustments on delayed accounts in accordance with CPUC, and prioritize escalations related to billing with attention to detail while ensuring accuracy.
- Research and complete customer billing tasks by editing or estimating missing usage, conducting validations, and verifying account statuses applying
- Engage with both internal and external stakeholders, including management, to address inquiries regarding customer contracts, or provide status updates. Offer recommendations or suggestions as appropriate, ensuring that all communications align with organizational standards.
- Researching and processing accounts in timely resolution that improved customer processing time and customer satisfaction
- Foster and maintain a safe work environment by leading and encouraging adherence to safety procedures and recommendations discussed during morning tailboards or team meetings.
OPERATIONS ASSISTANT
FOUR SEASON TRAVEL
IRWINDALE, CA
05.2019 - 03.2020
- Assist bus operations manager in supervising daily operations of the organization and providing admin support
- Generate operational reports to management as needed
- Prepare applications for applicants, sourcing candidates and onboarding new hires with supporting documents, submit I-9 and E-verify documents
- Attend to inbound/outbound calls, act as a point of contact to clients and employees
- Support budgeting and book-keeping data into software program
- Prepare driver payroll to accounting for submittal
- Create contract and Invoices for clients Reconcile credit cards, process expense reports and invoices
- Update/submit permits to national parks
- Represent company on travel arrangements/meetings
- Schedule meetings and appointments Research vendors and suppliers for company/project needs
- Organize multiple assignments, task and projects
- Exercise discretion in handling sensitive and confidential information
- Dispatch a fleet of 30 buses for in and out of state tours and act as main point of contact to drivers needs and make travel arrangements
- Work after hours on call for emergency contact
COCKTAIL WAITRESS
MAX'S MEXICAN CUISINE
MONROVIA, CA
02.2013 - 01.2019
- Utilized problem solving skills to resolve customer complaints in an efficient manner.
- Maintained detailed records of daily sales transactions.
- Assisted in setting up bar areas before opening and closing duties at the end of the night.
- Greeted guests and promptly took drink orders to maximize service and satisfaction.
- Developed strong communication skills while taking orders from customers in a fast paced environment.
- Ensured that all supplies were adequately stocked throughout shifts.
OFFICE ASSISTANT
MAX'S MEXICAN CUISINE
MONROVIA, CA
02.2013 - 12.2017
- Work closely with management and assist with special projects
- File employee and vendor paperwork/receipts
- Office errands, stock up on office inventory, and transfer the day's earnings to the bank
- Create a daily earnings report and an expense report for management.
- Prepare time cards for accounting,
- Receive and sign for the inventory delivery.
- Establish and maintain frequent access to confidential employee files and time logs
- Offered diverse clerical support to office team members, managed correspondence, and answered telephone calls/Confirm reservations
TELLER/ATM CUSTODIAN
JP Morgan Chase Bank NA
MONROVIA, CA
01.2016 - 02.2017
- Provide a high level of customer service through a friendly approach, strong professionalism and timely assistance
- Follow appropriate standards for cash delivery
- Handle high volumes of customers in a short time
- Performed regular maintenance on all ATM machines, including cleaning, refilling cash cassettes, replacing paper rolls, and testing equipment
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Conducted regular audits on employee activities in order to detect any discrepancies or errors.
Education
Certificate - Human Resource Management
University of La Verne
La Verne, CA10-2024
Bachelor of Science - Business Administration
CAL POLYTECHNIC UNIVERSITY
Pomona, CA05.2019
Bachelor of Arts - Business Administration
Citrus College
Glendora, CA06.2015
Skills
- Process Improvement
- Time Management
- Administrative Support
- Call Handling
- Customer Service
- SAP/Microsoft Office - Excel, Access, Powerpoint, Word, Outlook, Quickbooks
- Attention to detail
- Work well under pressure
- Team work
Languages
Spanish
Native/ Bilingual
Timeline
CUSTOMER BILLING RESOLUTION SPECIALIST
SOUTHERN CALIFORNIA EDISON
06.2020 - Current
OPERATIONS ASSISTANT
FOUR SEASON TRAVEL
05.2019 - 03.2020
TELLER/ATM CUSTODIAN
JP Morgan Chase Bank NA
01.2016 - 02.2017
COCKTAIL WAITRESS
MAX'S MEXICAN CUISINE
02.2013 - 01.2019
OFFICE ASSISTANT
MAX'S MEXICAN CUISINE
02.2013 - 12.2017
Bachelor of Science - Business Administration
CAL POLYTECHNIC UNIVERSITY
Bachelor of Arts - Business Administration
Citrus College
Certificate - Human Resource Management
University of La Verne
Similar Profiles
Steve BakerSteve Baker
Field Supervisor at Southern California EdisonField Supervisor at Southern California Edison
EDWARD PEDREGONEDWARD PEDREGON
General Foreman at Southern California EdisonGeneral Foreman at Southern California Edison
Rick BortolameolliRick Bortolameolli
Material Handler at Southern California EdisonMaterial Handler at Southern California Edison