Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felipe Sauceda

San Antonio,TX

Summary

Detail-oriented 14 years plus of experience in analyzing data, transactions and patterns to have complete a full picture of the clients financial behaviors to mitigate risk. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, and team overall performance .

Overview

20
20
years of professional experience

Work History

Sr Supervisor CRS

Citi bank
San Antonio, TX
09.2020 - Current
  • Management/coaching skills executed a positive impact to the teams scores by focusing on positive behavior skills in customer service, productive habits, efficiency, overall ownership resulting., efficiency, overall ownership resulting.
  • Facilitate weekly team meetings and/or 1on1s to ensure call monitoring expectations are met.
  • Coached on key behaviors to drive business results.
  • Interviewing, hiring events, and training to meet department needs
  • Select and retain talent having top Employee Opinion Survey
  • Led execution strategy for New hire training for CRS
  • Led presentations and calibrations for site initiatives amongst leaders and Training ambassador.
  • Ability to balance and take on additional roles/responsibilities to assist my Sr manager and my division in order to succeed as one team.
  • Develop and lead team of specialists within customer service.

AML/KYC Analyst

JPMorgan Chase
San Antonio, TX
01.2015 - 09.2020
  • Review consumer banking customer records, verification of account, and transaction monitoring to ensure Anti-Money Laundering and Know Your Customer (KYC) standards are being satisfied.
  • Utilize all available tools to verify consumer purpose and legitimacy and Ability to research and understand consumer transactions using various. Additionally, identifying any AML risk to the firm and make a risk decision based upon all findings.
  • Partner closely with variety of lines of businesses (Ops, Wealth management, AML Leaders) to provide mitigation recommendations. In addition help partners implement changes/updates to internal policies and processes.
  • Support development of procedural improvements to maximize effectiveness, and SME to front line KYC specialist and additional Analyst.

Customer Service RTM - Relief Team Manager

JPMorgan Chase
San Antonio, TX
04.2011 - 01.2015
  • My management/coaching skills made a positive impact to the teams' score by improving specialist’s customer service skills, proper behavior, productive habits, time management, efficient skills resulting in turnaround team score rankings
  • ·Making the best decisions and taking the most appropriate actions to protect and benefit of the company, customers, employees, and peers.
  • Ability to balance and take on additional roles/responsibilities to assist my division manager and my division in order to succeed as one team.
  • ·Dynamic/creative outside-the-box thinking for call assistance, coaching sessions, and follow up
  • Providing 100% support for my team and peers by personally addressing questions, schedule issues, coaching performance issues, time/attendance issues, coaching/monitoring adherence, and call efficiency.
  • ·Mentoring specialists in their new roles, their career path, and their understanding of company processes and policies

STORE MANAGER

Finish Line
Victoria, TX
01.2005 - 05.2011
  • Addressed customer needs / Provided premium service
  • experience in managing marketing strategies, hiring, scheduling per budget, training/development, as well as evaluating and promoting effective employee behaviors.
  • Conducted a weekly one on one and group training sessions dealing with customer service, processes, steps of selling, and product attributes.
  • Implemented service-oriented environment leading to increases in unit sales, revenue, and profitability
  • Reduced shrinkage rates to below company standards.
  • ·Managed a staff of 15 to 20 - including 3 assistant managers / Ran a sales program on a daily bases

Education

High School Diploma -

Mccollum High School
San Antonio, TX
05.2004

Skills

  • Compliance Understanding
  • Data Analysis
  • Regulations and Procedures
  • Employee Supervision
  • Operations Management
  • Data Analytics
  • Staff Management
  • Fraud
  • Regulations management
  • Employee development
  • Project management

Timeline

Sr Supervisor CRS

Citi bank
09.2020 - Current

AML/KYC Analyst

JPMorgan Chase
01.2015 - 09.2020

Customer Service RTM - Relief Team Manager

JPMorgan Chase
04.2011 - 01.2015

STORE MANAGER

Finish Line
01.2005 - 05.2011

High School Diploma -

Mccollum High School

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Felipe Sauceda