Felipe Souza

Drive sales of Tax and SAP ERP solutions across Brazil and Latin America.

• Develop and maintain strong relationships with key accounts, ensuring high customer satisfaction and retention.
• Collaborate with cross-functional teams to deliver tailored solutions that optimize client business operations.
• Lead contract negotiations and close high-value deals, contributing to overall sales objectives.

• Led a high-performing sales team through effective coaching, mentoring and consistently exceeding sales targets by over 100% for three consecutive years.
• Developed and executed strategic sales plans, enhancing pipeline quality and closing rates through direct and partner channels.
• Secured and managed strategic partnerships with industry giants such as SAP, Oracle, and PwC, driving significant business growth.
• Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.

• Led and mentored a team of 8 sales professionals, driving a culture of high performance and continuous improvement.
• Implemented targeted sales action plans, resulting in consistent achievement of revenue goals and market share growth.
• Analyzed key performance metrics to identify challenges and develop innovative solutions, enhancing overall sales effectiveness.
• Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.

• Spearheaded the establishment of the partnerships division, defining processes and creating standard contract templates.
• Identified and secured new partners, building and managing a high-performing team to drive strategic alliances.
• Developed and managed partnerships with industry leaders such as SAP, Oracle, Infor, PwC, and Deloitte, expanding the Synchro ecosystem.
• Negotiated and executed partnership agreements, driving mutual growth and strengthening market position.
• Monitored and analyzed key performance metrics of sales partners, implementing improvements to enhance partner performance and drive revenue.

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Monitoring the tax software market and analyzing competitors.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Expanded customer base through targeted prospecting and networking efforts.