Felipe Souza
Dallas,TX
Summary
Skilled Dispatcher with background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure. Demonstrated success in optimizing routes, managing crisis situations effectively, and improving response times. In previous roles have enhanced operational efficiency significantly while maintaining high standards of safety.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Skema Courier
Boston, MA
10.2024 - 01.2025
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Developed strategies for improving efficiency within the dispatch department.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
OTR Truck Driver
Roots Motors
Orlando, FL
07.2024 - 10.2024
- Communicated with dispatcher and customer regarding schedule changes and with customer to confirm specific delivery location instructions.
- Maintained safe driving habits to protect property and general public on roadways.
- Followed regular schedule of pickups for individual customers and groups.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Contacted manager with critical issues to ensure effective problem-solving.
Dealer Sales Representative
Skill Cars
Orlando, FL
05.2024 - 07.2024
- Assisted in the showroom to answer questions about car models and features.
- Conducted sales presentations to demonstrate product features and benefits.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated prices and terms with buyers to close sales.
- Prepared detailed sales reports for management review.
Town Hall
Medianeira, PR
03.2023 - 05.2024
- Conduct research and analysis on legislative issues, including reviewing proposed legislation and monitoring policy developments
- Assist in the preparation of legislative proposals, such as drafting bills and resolutions, and working with council staff and outside stakeholders
- Manage and maintain the councilor's calendar, schedule appointments and meetings, and respond to constituent inquiries
- Attend and participate in council meetings, including preparing materials, taking notes, and providing analysis and recommendations
- Help with the coordination and execution of community outreach and engagement initiatives, such as town hall meetings and constituent forums
- Monitor and analyze media coverage of council activities, and assist in the development and execution of communications strategies
- Participate in meetings and training sessions related to local government practices and procedures
Intern
Court of Justice of Paraná
Medianeira, PR
03.2021 - 08.2022
- Assist in the preparation of court documents, such as warrants, subpoenas, and summons
- Record and transcribe court proceedings, including hearings and trials, and prepare transcripts
- Manage court exhibits and evidence, ensuring their proper handling and storage
- Help with the communication and coordination of court activities with judges, attorneys, and other court personnel
- Provide support in the management of case files and records, including updating case information and maintaining case calendars
- Participate in meetings and training sessions related to legal procedures and practices
Independent Trader
Medianeira, PR
08.2020 - 03.2021
- Conduct market research and analysis to identify potential trading opportunities and risks
- Develop and implement trading strategies, such as technical analysis and fundamental analysis
- Manage and monitor trading positions, including buying and selling securities, futures, options, or currencies
- Analyze trading performance and results, and make adjustments to strategies as needed
- Maintain trading records and reports, including profit and loss statements and trading logs
- Stay up-to-date with market news and trends, and adjust trading strategies accordingly
- Participate in trading forums and communities to share knowledge and insights with other traders
Intern
Bogo Law Firm
Medianeira, PR
05.2020 - 08.2020
- Assist in the drafting and preparation of legal documents, such as pleadings, briefs, and motions
- Conduct legal research and analysis, including case law and statutory research
- Provide support in client communication and service, including answering phone calls and emails, scheduling appointments, and maintaining client files
- Help with marketing and business development initiatives, such as preparing marketing materials and updating the firm's website and social media
- Participate in meetings and training sessions related to legal procedures and practices, as well as marketing strategies
- Assist in other legal practice areas, such as civil litigation and contract law, as needed
Intern
City Hall
Medianeira, PR
01.2020 - 04.2020
- Assist in the preparation of bid documentation, including bid invitations, specifications, and instructions
- Support the communication with potential bidders, such as responding to inquiries and providing clarification
- Help with the evaluation of bids, such as reviewing proposals, analyzing pricing, and assessing vendor qualifications
- Assist in the coordination of contract negotiations and drafting of agreements
- Support the maintenance of procurement records, including bid documentation, contracts, and vendor information
- Participate in meetings and training sessions related to procurement policies and procedures
Intern
Election Forum
Medianeira, PR
05.2019 - 11.2019
- Assist in the organization and management of electoral processes, such as voter registration, candidate registration, and voting procedures
- Support the coordination of electoral events, such as debates, public forums, and election day activities
- Help with the preparation and dissemination of electoral information, such as voter guides, election notices, and ballot instructions
- Assist in the maintenance of electoral databases and records, including voter lists and candidate profiles
- Support the resolution of electoral disputes, such as complaints about campaign practices and allegations of voting irregularities
- Participate in meetings and training sessions related to electoral procedures and practices
Intern
Frimesa
Medianeira, PR
02.2016 - 11.2017
- Assist in the recruitment and selection process, such as posting job openings, screening resumes, scheduling interviews, and conducting pre-employment checks
- Provide support in the onboarding process, including preparing new hire paperwork, setting up new hire files, and assisting with orientation
- Assist in organizing and maintaining HR records, such as employee files, benefits information, and attendance records
- Support the administration of employee benefits, such as health insurance, 401(k), and other voluntary benefits
- Assist with employee relations issues, such as responding to employee questions and concerns, and maintaining communication with managers and supervisors
- Participate in HR projects and initiatives, such as performance management, employee engagement, and HR compliance
Education
Bachelor's Degree - Law
UDC
Medianeira, PR01.2025
Skills
- Analytical
- Communicative
- Organized
- Detail-oriented
- Resourceful
- Adaptable
- Attention to detail
- Interpersonal
- Tech-savvy
Certification
Microsoft Office
Languages
- English
- Spanish
- Portuguese
Groups
Rotary Club International, 01/01/16, 03/01/18, Volunteered for community service projects and fundraisers, Attended weekly meetings to discuss and plan service initiatives, Developed leadership and team collaboration skills
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Dispatcher
Skema Courier
10.2024 - 01.2025
OTR Truck Driver
Roots Motors
07.2024 - 10.2024
Dealer Sales Representative
Skill Cars
05.2024 - 07.2024
Town Hall
03.2023 - 05.2024
Intern
Court of Justice of Paraná
03.2021 - 08.2022
Independent Trader
08.2020 - 03.2021
Intern
Bogo Law Firm
05.2020 - 08.2020
Intern
City Hall
01.2020 - 04.2020
Intern
Election Forum
05.2019 - 11.2019
Intern
Frimesa
02.2016 - 11.2017
Bachelor's Degree - Law
UDC
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