Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Felipe Teixeira

Miami,FL

Summary

Dynamic professional with a proven track record in workflow optimization and guest relations, demonstrated during my tenure at Hyatt. Leveraged verbal and written communication to enhance customer engagement and loyalty at All In Online Store, driving revenue growth. Skilled in POS software and event planning, I excel in fast-paced environments, consistently achieving and surpassing sales targets.

Overview

5
5
years of professional experience

Work History

Host

Hyatt
01.2025 - Current
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Owner

All In Online Store
01.2021 - Current
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Managed day-to-day business operations.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Assistant Architect

Paula Interior Design
02.2021 - 11.2023
  • Prepared architectural plans and cost estimates and detailed specifications for commercial development projects.
  • Monitored construction contractors to maintain project specifications, cost control and time requirements.
  • Evaluated initial surveys and measurements for building projects and communicated findings with architectural project team.
  • Completed site measurements and gathered details of components to facilitate accurate design.

Cocker

Shack Shake
01.2020 - 05.2020
  • Paid attention to detail while completing assignments.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

Sales Associate

Levis Strauss & Co
11.2019 - 12.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Cypress Bay High School
Weston

Skills

  • Telephone reception
  • Event planning
  • Menu management
  • Dining room management
  • Table vacancy management
  • Verbal and written communication
  • Professional appearance
  • Food allergy awareness
  • Workflow optimization
  • Front of house organization
  • Menu design
  • Menu board art
  • Seating arrangements
  • Impression management
  • Order accuracy
  • Guest relations
  • Task prioritization
  • Sales strategies
  • POS software
  • Customer engagement

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Host

Hyatt
01.2025 - Current

Assistant Architect

Paula Interior Design
02.2021 - 11.2023

Owner

All In Online Store
01.2021 - Current

Cocker

Shack Shake
01.2020 - 05.2020

Sales Associate

Levis Strauss & Co
11.2019 - 12.2019

Cypress Bay High School

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Felipe Teixeira