Felipe Umanzor
Patterson,CA
Summary
Highly motivated worker with 7+ years of customer service and food service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
8
8
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
06.2020 - 11.2023
- Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
- Overseeing office equipment and making sure office supplies are ordered as necessary
- Ensuring the proper quantity of supplies are available as needed
- Troubleshooting back of house computers and POS system Team Management
- Managing crew breaks, shift changes, shift meetings, and line schedules
- Developing and cross-training all front of house Crew
- Assisting with Crew performance reviews and the resolution of performance issues
- Training and developing future Service Managers Food Quality
- Making sure great tasting, high quality food is served
- Resolving food quality issues
- Managing food safety which includes: Ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures.
Kitchen Manager
Chipotle Mexican Grill
10.2018 - 06.2020
- Ensuring food quality by cooking and prepping food to order, and following kitchen procedures
- Monitoring food waste and inventory levels, and resolving food quality issues Team Development
- Developing a strong team dynamic between back of house Crew and front of house Crew
- Training and developing Crew members to be future Kitchen Managers
- Communicating with Crew members effectively in order to ensure great customer service and throughput Back of House Responsibilities
- Ensuring the kitchen is properly cleaned and sanitized
- Monitoring kitchen equipment and ensuring it is kept in good repair; making sure malfunctioning equipment is repaired as quickly as possible
- Ensuring that the kitchen itself and all Crew members meet the necessary guidelines to ensure there are no injuries or accidents
- Filling out Material Safety Data Sheets (MSDS) and Inventory Rotation (FIFO).
Crew Member
Chipotle Mexican Grill
06.2015 - 10.2018
- Assisted other team members to achieve goals
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Worked well with teammates and accepted coaching from management team
- Prepared products following restaurant, health, and safety standards and procedures
- Operated cash register to ring up final bill and process various forms of payment
- Kept food preparation area, equipment, and utensils clean and sanitary
- Trained new team members on procedures, customer service, and sales techniques
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Arts Liberal Studies -
CSU Stanislaus
Turlock, CA06.2026
High School Diploma -
San Leandro High School
San Leandro, CA06.2016
Skills
- Office Administration
- Kitchen Management
- Cash Handling
- Food Safety
- Team Management
- Pos System
- Inventory
- Cooking FIFO
- Customer Satisfaction
- Management
- Customer Retention
- Operations Management
- Food Preparation
- Culinary Skills
- Fluent in Spanish
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Chipotle Mexican Grill
06.2020 - 11.2023
Kitchen Manager
Chipotle Mexican Grill
10.2018 - 06.2020
Crew Member
Chipotle Mexican Grill
06.2015 - 10.2018
Bachelor of Arts Liberal Studies -
CSU Stanislaus
High School Diploma -
San Leandro High School
Similar Profiles
Jacob (Jake) HurstJacob (Jake) Hurst
Kitchen Leader at Chipotle Mexican GrillKitchen Leader at Chipotle Mexican Grill
Noah MartinezNoah Martinez
Crew Member Cook at Chipotle Mexican GrillCrew Member Cook at Chipotle Mexican Grill
Katherine DiazKatherine Diaz
Front of House Trainer at Chipotle Mexican GrillFront of House Trainer at Chipotle Mexican Grill
Sarah SouthwickSarah Southwick
Service Manager at Chipotle Mexican GrillService Manager at Chipotle Mexican Grill
Joseph I Tenorio IIIJoseph I Tenorio III
Food Service Director at Delhi USDFood Service Director at Delhi USD