Felipe Ventura
Merrick,NY
Summary
Highly motivated and a fast learner looking for opportunities for growth and development. Resourceful professional in technology support, known for high productivity, and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration.
Overview
8
8
years of professional experience
Work History
Operations Expert
Apple
Huntington, New York
11.2019 - Current
- Facilitated training sessions for new employees on company policies and procedures.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted customers in troubleshooting, diagnosing, and resolving hardware and software issues with their Apple devices.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with setup and installation of Apple products.
IT Supervisor
Kellenberg Schools
Uniondale, New York
01.2019 - 12.2021
- Administered a $150,000 budget, successfully securing grants, and additional funding to support organizational objectives.
- Oversaw security system maintenance, and led the installation of new surveillance cameras and corresponding networking.
- Implemented and integrated Chromebooks into school learning and students' work.
- Developed and maintained the school website, and conducted routine maintenance and updates.
Brand Operations Manager
Victoria's Secret PINK
Garden City, New York
08.2017 - 10.2019
- Managed inventory and supplies to ensure materials were available when needed.
- Led a team of up to 15 people, ensuring smooth product flow, collaborating with higher management, overseeing recruitment and hiring, and monitoring key business metrics.
Education
Bachelor of Science - Computer And Information Sciences
SUNY College At Old Westbury
Old Westbury, NY06-2019
Skills
- Fluent in Spanish
- Licensed security guard
- Computer Performance Optimization
- Inventory organization
- Metrics achievement
- Technology rollout
Timeline
Operations Expert
Apple
11.2019 - Current
IT Supervisor
Kellenberg Schools
01.2019 - 12.2021
Brand Operations Manager
Victoria's Secret PINK
08.2017 - 10.2019
Bachelor of Science - Computer And Information Sciences
SUNY College At Old Westbury
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