Felipe Vilches

Company Overview: SE Region

• Manage and maintain IT infrastructure, including servers, networks, and cloud environments
• Provide technical support and troubleshooting for hardware, software, and system issues
• Coordinate and execute system upgrades, migrations, and patches
• Lead and support IT projects, ensuring alignment with business objectives
• Monitor and optimize system performance, ensuring high availability and efficiency
• Manage cybersecurity measures, risk assessments, and compliance with IT regulations
• Collaborate with cross-functional teams to improve IT operations and user experience
• Evaluate and recommend new technologies to enhance business productivity
• Train and mentor junior IT staff, providing guidance and expertise

Company Overview: ICRT

• I designed, configured, and managed the network infrastructure to ensure optimal performance and reliable connectivity
• I supervised the installation and maintenance of servers, switches, routers, and other network devices
• Implemented network security policies to protect data integrity and ensure regulatory compliance
• Performed proactive network monitoring to identify and fix performance and security issues
• Collaborated with other technical teams and service providers to implement comprehensive solutions and resolve incidents effectively
• Performed security assessments and vulnerability analysis in systems and networks
• Implemented security measures to protect the company's infrastructure and data against internal and external threats
• I participated in the response to security incidents, investigating and mitigating possible security breaches
• Developed and provided security awareness training to employees, promoting good practices and minimizing risks
• I kept the security protocols updated, following the best practices and the latest trends in the field of computer security as the limited existing resources in the entity allowed me

• Provided technical assistance to customers, troubleshooting software and hardware issues
• Responded to customer inquiries via email, phone, and in-person
• Assisted in the installation and configuration of software applications
• Documented technical support processes and created user guides
• Collaborated with cross-functional teams to resolve complex technical issues
• Administration and management of work, email, and internet accounts
• Participated in the installation and configuration of network equipment and systems
• Conducted research on technologies and made recommendations for implementation

• Assisted the IT team in troubleshooting hardware and software issues for employees
• Participated in the installation and configuration of network equipment and systems
• Provided support for end-users, resolving technical problems promptly
• Assisted in the development and maintenance of the company's internal database
• Conducted research on emerging technologies and made recommendations for implementation