Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FELIPPE LAMOUNIER

FELIPPE LAMOUNIER

São Luís

Summary

Resourceful and friendly client-oriented support specialist offering versatile skills in handling data, infrastructure and personnel support tasks in distributed environments. Gifted at assessing issues from minor software misconfigurations to catastrophic hardware failures through clear communication and attention to detail. Proven teamwork capability in a fast-paced setting while improving time management. Committed to tracking full support ticket lifecycles to confirm successful resolutions.

Overview

8
8
years of professional experience

Work History

Support Analyst

Central Public Health Laboratory – LACEN
02.2021 - Current
  • Advise management ranks on matters like acquisition, replacement, storage and documentation of equipment to improve equipment solutions and budget;
  • Investigate and monitor system malfunction and infrastructure assets to prevent incidents, loss of data and optimize overall users' work routine;
  • Perform tasks such as creating and deleting user profiles as well as adjusting their permissions within Active Directory environment.

User Support Technician

College Of Maranhão – FACAM
10.2017 - 12.2018
  • Collaborated with other technicians to accelerate maintenance schedule by 50% through refined problem-solving process and resource management;
  • Maintained proper infrastructure operation of computing laboratories proposing enhancements for better adaptation of both professors' and students' needs;
  • Conducted direct training for intern technicians, monitoring their daily practical activities while validating results.

Support Coordinator

AGENDA ASSESSORIA
06.2016 - 04.2017
  • Established and designed entire IT infrastructure for efficient carrying out of social security census activities.
  • Kept storage and safekeeping of equipment, optimized for swift replacement, resulting in low or no productivity impairment.
  • Provided technical troubleshooting for staff including hardware, software and network;
  • Monitored system usability, reporting bugs to be fixed by software development team;
  • Maintained daily backup routine of census data while sending it to parent company after validation.

Education

Bachelor of Science - Information Systems

Ceuma University
São Luís, Brazil
12.2018

Skills

  • Incident Management
  • Remote Support
  • Software Knowledge
  • System Administration
  • Network Troubleshooting
  • Active Directory
  • Application installations
  • Hardware support
  • Problem-Solving
  • Attention to Detail
  • Teamwork and Collaboration
  • Customer Communication and Empathy

Languages

English
Full Professional
Portuguese
Native or Bilingual

Timeline

Support Analyst

Central Public Health Laboratory – LACEN
02.2021 - Current

User Support Technician

College Of Maranhão – FACAM
10.2017 - 12.2018

Support Coordinator

AGENDA ASSESSORIA
06.2016 - 04.2017

Bachelor of Science - Information Systems

Ceuma University

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FELIPPE LAMOUNIER