Felis Tejeda
Brentwood
Summary
Dynamic and results-driven professional with experience at UPS Mail Innovations, excelling in safety compliance and quality control. Proven ability to meet on-time shipment targets while collaborating effectively with team members. Skilled in equipment operation and customer service, consistently enhancing operational efficiency and customer satisfaction.
Talented Production Worker offering several years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services.
Overview
8
8
years of professional experience
Work History
Production Associate
UPS Mail Innovations
Edgewood
11.2021 - 02.2025
- Diligently maintained safety and quality standards.
- Met or exceeded target for on-time customer shipments.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Collaborated with team members to achieve daily goals and objectives.
- Sorted items into appropriate bins according to type or size.
- Set up and operated production machinery according to specific standards and protocols of company.
- Sorted and packaged products to prepare for processing or shipment.
Cashier Assistant
IKEA
Hicksville
03.2017 - 06.2019
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Answered phone calls to assist customers with questions and orders.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Greeted customers and provided assistance in locating items.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions concerning location, price and use of merchandise.
- Verified that all coupons were valid before processing them for payment.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Provided accurate cash register operations, including accepting payments and providing change.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Issued receipts, refunds, credits or change due to customers.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Resolved customer complaints regarding sales and service.
Education
High School Diploma -
Uniondale Highschool
Uniondale, NY06-2014
Skills
- Safety compliance
- Equipment operation
- Quality control
- Production scheduling
- Customer service
- Problem solving
- Packaging techniques
- Assembly and production
- Production logging
- Safety management
- Work order processing
- Shipping assistance
- Packaging and labeling
- Print production
Languages
English and Spanish
Native/ Bilingual
Timeline
Production Associate
UPS Mail Innovations
11.2021 - 02.2025
Cashier Assistant
IKEA
03.2017 - 06.2019
High School Diploma -
Uniondale Highschool