Overview
Work History
Education
Languages
Timeline
Generic

Felisa Alarcon

Salinas,CA

Overview

13
13
years of professional experience

Work History

CNA

Marissa Ampon
Salinas, CA
10.2022 - Current
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Reported changes in patient conditions to registered nurse or physician.
  • Helped residents walk with or without self-help devices.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Office Manager

Garcia chiropractic Clinic Inc
Salinas, CA
10.2010 - Current
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Developed and implemented office policies and procedures.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Produced thorough, accurate and timely reports of project activities.
  • Interpreted and communicated work procedures and company policies to staff.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Managed office inventory and placed new supply orders.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided training to new hires on office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.

CNA

Stephanie's Home Care Services
Salina, CA
12.2022 - 12.2023
  • Distributed drinking water and nourishment to residents.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Reported changes in patient conditions to registered nurse or physician.
  • Helped residents walk with or without self-help devices.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Monitored food intake and output as directed by nursing staff.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

California Department of Public Health - CNA

Creative Medical Education And Training Solutions
Monterey, CA
11-2022

Basic Life Support (CPR) And AED

American Heart Association
Monterey, CA
11-2022

Certificate - Medical Assistant

Central Coast College
Salinas, CA
09-2013

GED -

Salinas Adult School
Salinas, CA
09-2003

Languages

Spanish
Professional

Timeline

CNA

Stephanie's Home Care Services
12.2022 - 12.2023

CNA

Marissa Ampon
10.2022 - Current

Office Manager

Garcia chiropractic Clinic Inc
10.2010 - Current

California Department of Public Health - CNA

Creative Medical Education And Training Solutions

Basic Life Support (CPR) And AED

American Heart Association

Certificate - Medical Assistant

Central Coast College

GED -

Salinas Adult School

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