Felisa Alarcon
Salinas,CA
Overview
13
13
years of professional experience
Work History
CNA
Marissa Ampon
Salinas, CA
10.2022 - Current
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Reported changes in patient conditions to registered nurse or physician.
- Helped residents walk with or without self-help devices.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Reminded patients to take prescribed medications or nutritional supplements.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Manager
Garcia chiropractic Clinic Inc
Salinas, CA
10.2010 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Reviewed completed work to verify consistency, quality and conformance.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Produced thorough, accurate and timely reports of project activities.
- Interpreted and communicated work procedures and company policies to staff.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office inventory and placed new supply orders.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Processed payroll accurately ensuring all employees were paid on time.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
CNA
Stephanie's Home Care Services
Salina, CA
12.2022 - 12.2023
- Distributed drinking water and nourishment to residents.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Reported changes in patient conditions to registered nurse or physician.
- Helped residents walk with or without self-help devices.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Monitored food intake and output as directed by nursing staff.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Observed and reported unusual symptoms and changes to charge nurse.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
California Department of Public Health - CNA
Creative Medical Education And Training Solutions
Monterey, CA11-2022
Basic Life Support (CPR) And AED
American Heart Association
Monterey, CA11-2022
Certificate - Medical Assistant
Central Coast College
Salinas, CA09-2013
GED -
Salinas Adult School
Salinas, CA09-2003
Languages
Spanish
Professional
Timeline
CNA
Stephanie's Home Care Services
12.2022 - 12.2023
CNA
Marissa Ampon
10.2022 - Current
Office Manager
Garcia chiropractic Clinic Inc
10.2010 - Current
California Department of Public Health - CNA
Creative Medical Education And Training Solutions
Basic Life Support (CPR) And AED
American Heart Association
Certificate - Medical Assistant
Central Coast College
GED -
Salinas Adult School