Felisa Cowles
Monterey,CA
Summary
Retired Community Service Officer responsible for performing civilian police work and support duties involving the city jail and crime prevention programs. Processed records, prepared reports, and utilized Local, State, and Federal computer systems. Worked in various assignments including, Traffic Safety, Crime Prevention, Youth and Family Service Bureau, and Property/Evidence Unit.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Interior Designer Customer Service Associate
West Elm Home Furnishings
05.2017 - 02.2020
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
- Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
- Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and [Type] items.
Community Service Officer
City Of Hayward Police Department
10.1989 - 07.2012
- Supervised and processed new inmates into facility and prepared inmates for release.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised jail staff as acting Jail Supervisor
- Improved public awareness of crime prevention through organizing and leading informative workshops.
- Oversaw large scale community renovation projects utilizing Community Policing Programs
- Assisted with Missing Juvenile investigations and FBI Human Trafficking Task Force
- Prepared reports and documentation for Youth and Family Service Bureau
- Trained Police Officers in Human Trafficking
Education
Bachelor of Arts - Public Administration
University of San Francisco
San Francisco, CA05.2001
Skills
Written and Verbal Communications
Leadership and Management
Problem Solving
Attention to Detail
Organizational Skills
Customer Service
Certification
Certificate of Achievement in Interior Design
Las Positas Community College 2015-2017
Timeline
Interior Designer Customer Service Associate
West Elm Home Furnishings
05.2017 - 02.2020
Community Service Officer
City Of Hayward Police Department
10.1989 - 07.2012
Bachelor of Arts - Public Administration
University of San Francisco
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