Felisa Fortuna
Lynnwood,WA
Summary
Experienced Medical Hospice Coder with a strong track record of accuracy and teamwork. Skilled in clinical documentation, diagnosis coding, and committed to continuous learning to improve processes. Proven ability to communicate effectively with healthcare personnel, and maintain compliance with industry standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Hospice Coder
Providence Health & Services
Tukwila, Washington
10.2017 - 05.2025
- Highlighting Accuracy: Evaluated and coded medical records with high accuracy.
- Training New Coders: Trained new coders in best practices and standards, enhancing team efficiency.
- Effective Communication: Communicated clearly with healthcare personnel to ensure accurate documentation.
- Staying Informed: Maintained up-to-date knowledge of coding requirements through continuous education.
- Collaborating with Providers: Collaborated with healthcare providers to verify and improve documentation accuracy.
Reverse Mortgage Specialist
Bank of America
Seattle, Washington
06.2007 - 10.2013
- Assisted in researching and paying delinquent tax bills for clients.
- Organized and ensured the accuracy of general ledger entries for all tax payments.
- Conducted research to resolve stale-dated tax payment checks.
- Educated clients about their reverse mortgage issues and questions.
- Validated the client's occupancy certification.
- Facilitated a special project on tax redemption scrip, payoff quotes, and eliminating ninety days of backlog loan files.
Account Reconciliation Assistant
Seattle Financial Group
Seattle, Washington
01.2005 - 06.2007
- Responsible for the monthly reconciliation of forward and reverse mortgage accounts.
- Reconciled bank accounts and disbursement for Seattle Mortgage Corporation and Seattle Savings Bank.
- Maintained and reconciled insurance premiums, Bank of New York and EverBank purchases, and NW Trustees payoff fees.
- Assisted tax auditors with the yearly audits and special projects assigned by the manager.
Patient Account Specialist
Pacific Medical Center
Seattle, Washington
04.2003 - 01.2005
- Pre-audited claims information for electronic submission, and reviewed healthcare plan for follow-up.
- Audited rejected and denied claims from third-party payers, and obtained insurance information for appeal and re-bill.
- Ensures that insurance plan contracts are correct to reduce time in accounts receivable.
Reimbursement Analyst
Providence Washington Service Center
Seattle, Washington
09.2000 - 09.2003
- Prepared and processed Medicare and Medicaid cost reports.
- Audited, researched, and appealed to Medicare and other third-party payers.
- Assisted in implementing process improvements to enhance efficiency in reimbursement workflows.
- Generated reports on reimbursement activities for management review.
Education
Health Information Technology - Health Information Management
Shoreline Community College
Shoreline, WA06.2017
Medical Coding and Reimbursement Specialist - Health Information Management
Shoreline Community College
Shoreline, WA06-2017
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UTSkills
- Clinical documentation
- Diagnosis coding
- Team collaboration
- Coding software proficiency
- HIPAA compliance
Certification
- Hospice certification - HCP-H
Timeline
Medical Hospice Coder
Providence Health & Services
10.2017 - 05.2025
Reverse Mortgage Specialist
Bank of America
06.2007 - 10.2013
Account Reconciliation Assistant
Seattle Financial Group
01.2005 - 06.2007
Patient Account Specialist
Pacific Medical Center
04.2003 - 01.2005
Reimbursement Analyst
Providence Washington Service Center
09.2000 - 09.2003
Health Information Technology - Health Information Management
Shoreline Community College
Medical Coding and Reimbursement Specialist - Health Information Management
Shoreline Community College
Bachelor of Science - Health Information Management
Western Governors University