Felisa Hatzenbuehler
Southwest Airlines
San Antonio
4
years of professional experience
Customer Care Representative with Southwest Airlines, skilled in problem resolution and team building. Enhanced customer satisfaction through effective multitasking and deescalation techniques. Proven ability to train new team members, fostering a collaborative environment while delivering exceptional service.
Work History
Customer Care Representative
4 Years 4 Months- Delivered Hospitality-centered Customer Service.
- Resolved customer inquiries efficiently enhancing overall satisfaction.
- Used active listening to be able to complete multiple tasks for customers.
- Provided guidance and made timely decisions during irregular operations and other service disruptions to support customers.
- Assisted in training new representatives on company policies and customer service protocols.
- Through LUV Support and RAD supported customers and employees to help provide accurate policies and procedures.
Education
High School Diploma
Skills
Customer service
Relationship building
Problem resolution
Call center experience
Teamwork and collaboration
Multitasking
Deescalation
Timeline
Customer Care Representative
Southwest Airlines
04.2022 - CurrentRead More
East Central High School
High School Diploma
Read More
Leading Performer
Earned leading performer for 2023 and 2024.