Felisa Horton-Roberson
Duncanville,TX
Summary
Resourceful Logistics Manager with 20 years of experience directing dispatch and logistic operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Professional expertise in supervising and training 10 employees working in freight operations. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Fleet Dispatch & Operations
Albar Trucking Inc
01.2019 - Current
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Decreased operational incidents by 85% through frequent meetings and high standards of safety protocols.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Freight Dispatcher/Supervisor of Operations
Concordant Transportation Inc
12.2012 - 01.2019
- Managed 7 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Supervised team of 7 employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Coordinated repairs to vehicles to maintain fleet operations.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Went 2,555 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Directed dispatching, routing and tracking of 25 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
Education
Bachelor of Arts -
University of Phoenix
Tempe, AZ12.2000
Skills
- Coaching and Mentoring
- Training and Education
- Fleet Monitoring
- Employee Management
- Vehicle Maintenance
- Staff Training
- Driver Management
- Operations and Logistics
- Government Regulations
- Freight Flow
- Effective Communication
References
Provided upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fleet Dispatch & Operations
Albar Trucking Inc
01.2019 - Current
Freight Dispatcher/Supervisor of Operations
Concordant Transportation Inc
12.2012 - 01.2019
Bachelor of Arts -
University of Phoenix
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