FELISA LE
Daly City,CA
Summary
Organized and detail-oriented Order Management professional with experience ensuring accurate and timely order processing. Skilled in coordinating with sales, logistics, and revenue operations to resolve issues and streamline workflows, enhancing efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
REV OPS ORDER MANAGEMENT SPECIALIST
DOCUSIGN
11.2021 - Current
- Ensured all contract and order documentation was complete, accurate, and fully aligned with company sales order acceptance policies to support timely and error-free bookings.
- Reviewed and converted SAP deals.
- Closed large volumes of EOM/EOQ deals through Salesforce.com, ensuring timely, accurate, and compliant processing.
- Coordinate with Rev Ops to enforce best practices around deal structure, order form guidelines, and all other pre-sale processes for a smooth booking process.
- Generated daily reports, resolved provisioning errors, and supported Sales with order issues.
- Quickly resolved internal customer issues and RevOps cases to ensure smooth and efficient operations.
- Effectively collaborated with cross-functional teams Sales, Billing/Collections, and Contract Specialists forging strong working relationships.
SALES SUPPORT PROFESSIONAL
COMCAST BUSINESS
12.2020 - 11.2021
- Navigate through multiply systems such as CPQ, Salesforce, and bundle builder. Ensure coordination, verification, and corrections are completed within service level agreements.
- Responsible for coordination and facilitation of complex and strategic Business class customer order forms from point of sale through completion.
- Work cross functionally with advanced technical support teams to manage escalations mailboxes and ensure timely and accurate resolutions with defined SLAs.
- Trained Sales team members on building customer packages in Salesforce (SFDC) to ensure accurate deal configuration.
BUSINESS OPERATIONS COORDINATOR
VERIZON WIRELESS BUSINESS
03.2013 - 04.2019
- Led trainings, executed on boarding for new customers, and face to face meetings. Collaborated with cross-functional teams to effectively manage appointments for customers. Coordinated and scheduled meetings via video/phone conference calls for Senior Management and Directors.
- Partnered with sales to understand customer culture and solve critical business issues.
- Processed large orders, account analysis, conducted trainings, and led customer face to face meetings.
SALES OPERATIONS LEAD
VERIZON WIRELESS
09.2003 - 03.2013
- Updated compliant procedures according to corporate guidelines, organized daily, and monthly paperwork. Processed expense reports, coordinate work events, scheduling employee hours, travel arrangements, and team meetings.
- Performed inventory audits in San Francisco district to improve audit scores of 90 and above.
- Scheduled weekly vendor meetings with local representatives.
- Trained new hires on company policies and procedures.
- Served as a liason between leadership and front-line communications.
Education
Business Administration -
SAN FRANCISCO STATE UNIVERSITY
San Francisco, CASkills
- MS Office
- Order Process Management
- Data Entry Skills
- Sales Force
- Effective time management
- Google Drive
Timeline
REV OPS ORDER MANAGEMENT SPECIALIST
DOCUSIGN
11.2021 - Current
SALES SUPPORT PROFESSIONAL
COMCAST BUSINESS
12.2020 - 11.2021
BUSINESS OPERATIONS COORDINATOR
VERIZON WIRELESS BUSINESS
03.2013 - 04.2019
SALES OPERATIONS LEAD
VERIZON WIRELESS
09.2003 - 03.2013
Business Administration -
SAN FRANCISCO STATE UNIVERSITY