Felisa Rico
Fort Meade,FL
Summary
At Circle K, as a Bonus Assistant Manager, I spearheaded operations, enhancing customer satisfaction and sales through strategic merchandising and exceptional service. My leadership boosted team motivation and efficiency, while my adeptness in money handling and customer relations significantly reduced discrepancies and fostered a positive shopping environment.
Overview
12
12
years of professional experience
Work History
Bonus Assistant Manager
Circle K
11.2012 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Fort Meade Middle/ Sr High School
Fort Meade, FL06.2012
Skills
- Money Handling
- Staff Training and Development
- Task Delegation
- Policy Enforcement
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
- Multitasking
- Staff Training
- Professional and Courteous
- Good Judgment
- Shift Scheduling
- Schedule Management
Languages
Spanish
Native or Bilingual
Timeline
Bonus Assistant Manager
Circle K
11.2012 - Current
High School Diploma -
Fort Meade Middle/ Sr High School
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