Summary
Overview
Work History
Education
Skills
Timeline
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Felisa Snodgrass

Felisa Snodgrass

Arlington,TN

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Main Event Sports Bar & Grill
Memphis, TN
09.2023 - 04.2024
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Delivered food orders promptly and courteously.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Assisted in training new servers.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server Trainer

Osaka Japanese Cuisine
Cordova, TN
05.2019 - 08.2022
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Mentored new instructors on proper delivery techniques for various types of training activities.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Encouraged team collaboration among participants throughout the course duration.

Education

High School Diploma -

White Station High School
Memphis, TN
08-2001

Skills

  • Food Running
  • Order Management
  • Guest Engagement
  • Table Bussing
  • Food inspection
  • Supply Restocking
  • Safe Food Handling
  • Beverage Preparation
  • Liquor, wine, and food service
  • Price memorization
  • Point of Sale (POS) system operations
  • Suggestive Selling
  • Item promotion
  • Dish preparation
  • Menu presentation
  • Quality Control
  • Dining crew workflow optimization
  • Sales Techniques
  • Cash Handling
  • Special dietary requirements
  • Food safety understanding
  • Wine Pairings
  • Order Accuracy
  • High-volume dining
  • Sales expertise
  • Professional Appearance
  • Positive and professional
  • Menu Memorization
  • Dining customer service
  • Food station setup
  • Regulatory Compliance
  • Banquet Coordination
  • Check payment processing
  • Effective customer upselling
  • Strong Work Ethic
  • POS operation

Timeline

Server/Bartender

Main Event Sports Bar & Grill
09.2023 - 04.2024

Server Trainer

Osaka Japanese Cuisine
05.2019 - 08.2022

High School Diploma -

White Station High School
Felisa Snodgrass