Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Swimming Pool Plaster Technician
Cal Plastering
02.2014 - 10.2021
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained compliance with regulatory standards and safety requirements.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Immigration Specialist
Guadalupana
07.2009 - 02.2014
Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.