Feliseia A. Brown
Bensalem,PA
Summary
A versatile personable professional that has dedicated 15 years acquiring front desk administrative management experience in planning, problem-solving, with clear and up-beat communication skills. I enjoy prioritizing, organizing, managing time - sensitive projects and keeping pace with high volume levels of activity in my work life and in my private life. I am a hardworking team player with proven history of improving effectiveness in the workplace. I quickly adapt to new software and programs, while meeting day to day needs and assuring success is a personal goal.
Overview
16
16
years of professional experience
Work History
Administrator
College Hunks- Seasonable Work
05.2023 - 09.2023
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Managed company schedule to coordinate calendar and arrange travel.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Troubleshot employee concerns and recommended corrective actions to resolve any issue.
Office Assistant
Lethal Pest Solutions
03.2023 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Server
Angelo's Pizzeria And Ristorante - Seasonal Work
10.2022 - 04.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Receptionist Administrator
Cresap Inc
07.2007 - 07.2022
- Finger Prints & FBI Criminal Report completed
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for Cresap Inc. clients, adhering to internal policies while accommodating individual customer needs.
Education
High School Diploma -
Octorara Area High School
Atglen, PA05.2006
Skills
- Office Management
- Microsoft Office
- QuickBooks
- Organization / Categorizing
- Digital File Management
- Multi-Line Phone Proficiency
- Problem-Solving
- Bookkeeping
- Flexible / Quick to Adapt
Timeline
Administrator
College Hunks- Seasonable Work
05.2023 - 09.2023
Office Assistant
Lethal Pest Solutions
03.2023 - Current
Server
Angelo's Pizzeria And Ristorante - Seasonal Work
10.2022 - 04.2023
Receptionist Administrator
Cresap Inc
07.2007 - 07.2022
High School Diploma -
Octorara Area High School
Cubmaster of Pack 153
Volunteering at Assumptions Church as Cub Master of Pack 153
Clearances & Interests
CLEARANCES
- PA Criminal Background Check most recent May/2023
- PA Child Abuse History Report Certification Feb/2022
- FBI Finger Printed 2007
INTERESTS
- Assumptions Roman Catholic Church - Coordinating events
- Pack 153, CubMaster - Certified
- Crocheting
- Journaling
- Cooking
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