Felisha Anderson
Tuscaloosa,AL
Summary
Driven professional with a proven track record at Credit Central, adept in loan processing and customer service. Excelled in analyzing credit histories and managing loan applications, showcasing exceptional problem-solving and documentation skills. Demonstrated ability to enhance customer satisfaction and streamline loan closing processes, contributing to team success through collaboration and multitasking.
Overview
6
6
years of professional experience
Work History
Asst Manager
Credit Central
2001 Skyland Blv E Tuscaloosa Al
07.2020 - Current
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Processed loan modifications when requested by customers or required by lenders.
- Prepared detailed documentation for each loan transaction including closing documents.
- Researched customer credit histories using computer databases and credit reporting agencies' websites.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Advised customers on different types of available loans, such as mortgages or auto loans
- Participated in regular training sessions on new products, services, policies, procedures.
- Verified all documents provided by applicants for accuracy and completeness.
- Compiled reports detailing approved or denied loan applications as well as delinquency status.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Delivered high levels of customer service to facilitate smooth processes.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial
- statements and other financial information to update credit and loan files.
- Filed customers folders in a A-Z filling cabinet.
Custodian
University of Alabama
Tuscaloosa, AL
05.2018 - 06.2020
- Keeps building and property in clean and orderly condition.
- Performs routine maintenance activities.
- Performs heavy cleaning duties.
- Sweeps, mops, scrubs, or vacuums floors.
- Gathers and empties trash.
- Scrubs, sanitizes, and supplies restroom facilities.
- Dusts furniture, walls, and equipment.
- Cleans windows, mirrors, and partitions with soap and other cleansers.
- Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions.
- Follows procedures for the use of chemical cleaners and power machinery to prevent damage to floors and fixtures.
- Cleans and polishes fixtures and furniture.
- Shampoos or steam-cleans carpets and rugs.
- Cleans and polishes furniture and fixtures.
- Manages inventory of cleaning supplies.
- Notifies managers regarding the need for repairs or additions to building operating systems.
Education
Holt High School
Tuscaloosa, ALSkills
- Banking knowledge
- Goal-Oriented
- Collections experience
- Loan Closing
- Loan Processing
- Loan repayment plans
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Credit History Review
- Professionalism
- Document analysis
- Data Entry
- Documentation skills
- Time Management
- Multitasking and Organization
- Password Resets
- IT Documentation
- Document Scanning
- File Management
Timeline
Asst Manager
Credit Central
07.2020 - Current
Custodian
University of Alabama
05.2018 - 06.2020
Holt High School