Felisha Ann-Marie Francis
Mattapan,USA
Summary
To obtain a position as a shift Supervisor. As a remarkable healthcare worker who has served in this field for 14 years of leadership, changing lives. It is a great experience. I enjoy giving back to the community in many ways. It is tremendously rewarding. It gives me an opportunity to serve individuals in different locations such as residential homes, hospitals, and different various /cultural backgrounds and nursing facilities. I am detail oriented, professional with excellent experience in customer service, great at coordinating and analyzing different plans and ideas, organization, planning, and supporting daily operational and administrative functions to excel in a financial administrative role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor/ Direct Support Professional
Delta T-Group-Staffing Agency
Roxbury, Massachusetts
12.2017 - Current
- As a supervisor, my roles and responsibilities are to maintain the privacy and confidentiality of each person served.
- I believe in integrity and respect to ensure that individuals are well taken care of and that their needs are met, including scheduling appointments and providing one-on-one direct care.
- Coordinate with clinicians, create activities for monthly goals, and ensure skills are met throughout their quarterly assessments.
- Individual treatment support plan.
- Take individuals, both adolescents and the elderly, to their appointments, administer medication, answer phone calls, transport them on activity outings, and monitor and document individuals' behavior changes.
- Advocate for participants through school and work.
- Documentation implementation of strategic plans.
- Perform household tasks, transport, and accompany patients to the doctor's office or to the hospital.
- Administer prescribed medications, assist with clients' personal care activities, and maintain patient care records and documents.
- Worked in facilities, psych ward individuals had to be restrained, due to behavioral issues reoccurring on a daily basis.
- Worked alongside individuals in hospitals, nursing homes, hospice care, sitting one-on-one, and working at homeless shelters.
- Responsibility is to assist with intake processes such as drug screening, process documentation alongside the manager, and running group meetings about goals and progress while in the program for their next step in recovery.
- Meal preparation throughout the day, assisting with housing, developing materials, and recording participants' progress and behavior during their treatment.
- Monitor individuals in a hospital rehab locked unit under 24-hour supervision by staff, and conduct a 30-minute check-in to monitor behavior.
- Ensure that safety and rules are followed in the facility.
- Coordinating with staff during shift reports.
- Managed core responsibilities and daily tasks effectively, ensuring smooth operations.
- Coordinated staff schedules to ensure optimal coverage and support.
- Oversaw daily tasks and core responsibilities, contributing to efficient workflow.
- Directed daily operations and core responsibilities, maintaining high standards of service.
Residential Counselor
Opensky Community Service
Worcester, Massachusetts
05.2021 - 04.2024
- As a residential counselor my role and responsibilities is to transport individuals from work and school.
- Administer medication perform total care more medical.
- Meal preparation daily grooming, laundry assist with occupational therapist and physical therapist as they visit the home assist and care for the individuals.
- Create nutritional meals and activities group daily documentation calling in medication to the pharmacy for refills.
- Coordinate with family.
- Traveling with patients to community outings.
- Take individuals to doctors appointments.
- Take their blood pressure glucose testing.
- Monitor their urine and bowel movement for any changes in health conditions.
- Perform range of motion document behavior plans.
- Participate in staff meetings.
- Check for sores and open wounds on the body using a body checklist to document any changes in skin conditions.
- Taking individuals on weekly activities in the community.
- Working alongside with manager to better assist the needs of the residents.
Home Health Aide
Bayada Home Health Care
Quincy, Massachusetts
11.2012 - 05.2015
- My responsibility has a home health aid is to ensure the safety of the individuals, prepare their meals, perform household task, Transport and accompany patients to doctors appointments and grocery shopping.
- Monitor the individuals as they take their medication independently.
- Assist with daily grooming such as dressing, showering, combing hair and washing their clothes.
- Take vitals signs such as temperature, respiration and report any conditions.
- Assist client with mobility physical therapy and exercise.
- Redirect clients.
- Instruct and counsel patients and families on diet and exercise.
- Collect routine specimens and provide championship on basic emotional and psychological support.
Teacher Assistant
Cunningham Elementary Collicot Elementary School
Milton, MA
07.2012 - 08.2014
- As a teacher assistant's my role and responsibilities is to support the lead teacher in the classroom and help with everyday tasks.
- Helping to keep the classroom clean overseeing students during non-class activities, monitor lunch breaks, nap tap, field trips and daily outdoor activities age 5-11 years old.
- Assist with lesson planning, preparing materials for students homework or in class work assignments.
- Working with students who need extra help, and providing support for students with behavioral, emotional, or developmental issues.
- Grading homework and tests, Communicating with parents and guardians to keep them informed, and providing clear expectations for learning and behavior.
- Maintaining student records and maintaining confidential documentation and progress reports, filing, setting up equipment, and photocopying.
- Taking attendance, monitoring participation Group discussions and supervising group.
Education
Liberal arts and science - Undergraduate
Massasoit Community college
12.2015
Diploma -
Milton High School
Milton06.2012
Skills
- Public speaking
- Leadership skills
- Conflict resolution
- Communication
- Proactive
- Improvisation
- Creativity
- Nursing skills
- Health care skills
- Administration skills
- Critical thinking
- Customer service
- Teamwork
- Problem solving
- Organization
- Adaptability
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Basic computer troubleshooting
Certification
- Current CPR/First Aid Certificate
- MAP Certified
- Safety Training Care Certified Nursing Assistant
- Home Health Aide
Timeline
Residential Counselor
Opensky Community Service
05.2021 - 04.2024
Supervisor/ Direct Support Professional
Delta T-Group-Staffing Agency
12.2017 - Current
Home Health Aide
Bayada Home Health Care
11.2012 - 05.2015
Teacher Assistant
Cunningham Elementary Collicot Elementary School
07.2012 - 08.2014
Liberal arts and science - Undergraduate
Massasoit Community college
Diploma -
Milton High School
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