Felisha Bailey
Maple Grove,MN
Summary
Accomplished Technology Analyst with 6+ years in enterprise training, system implementation, governance reporting, and process automation. Streamlined workflows and enhanced compliance through scalable reporting solutions using Power BI and Power Automate. Delivered operational efficiency and improved stakeholder communication by translating complex technical processes into actionable insights.
Overview
10
10
years of professional experience
Work History
Technology Analyst
Accenture
Minneapolis, MN
02.2024 - Current
- Maintain and enhance enterprise-level Power BI reporting dashboards for the U.S. Bank engagement, integrating data from Tableau, Clarity, and Excel sources.
- Automated manual reporting processes using Power Automate, reducing reporting time from 4–6 hours to under 15 minutes.
- Designed dynamic governance dashboards to provide real-time visibility into project health, resource allocation, and compliance metrics.
- Collaborated with cross-functional stakeholders to gather requirements and translate business needs into technical reporting solutions.
- Ensure data accuracy and integrity through validation, testing, and process standardization.
- Delivered ongoing dashboard enhancements and continuous improvement recommendations to leadership.
- Support governance and compliance initiatives by delivering actionable insights through data analytics.
CDP Delegate / Governance & Compliance Lead
Accenture
Minneapolis, MN
02.2024 - Current
- Closed and remediated 2,000+ controls, sustaining green/blue compliance status.
- Developed automated reporting workflows and stakeholder reminder systems, enhancing compliance accountability.
- Implemented structured follow-up processes to reduce high-risk controls and improve response times.
- Managed Operational Risk Index reporting and compliance tracking for enterprise controls.
- Delivered training sessions to delivery leads and control owners on governance processes and risk mitigation strategies.
- Created standardized communication templates and engagement materials, streamlining control closure process.
Training Specialist
Inovalon
Minneapolis, MN
10.2019 - 01.2023
- Designed and delivered technical training programs for Customer Operations teams (virtual and instructor-led).
- Identified skill gaps and developed targeted training initiatives to elevate team performance and drive individual growth.
- Developed curriculum, reference guides, and e-learning modules for product updates and releases to enhance learner engagement.
- Partnered with leadership to build career development pathways including formative and summative assessments.
- Recorded and edited training sessions while managing content uploads within LMS platforms to ensure accessibility for all team members.
Implementation Advocate II
Inovalon
Minneapolis, MN
03.2018 - 10.2019
- Managed full lifecycle customer onboarding, ensuring seamless transition from intake to go-live.
- Configured SaaS solutions and customized software environments to meet client needs.
- Conducted end-user training and supported users as backend system subject matter expert to enhance system utilization.
- Troubleshot complex technical issues and coordinated cross-functional resolution efforts.
- Maintained project scope and timelines while facilitating effective stakeholder communications.
Patient Access Specialist
Fairview Health Services
Minneapolis, MN
09.2016 - 02.2018
- Verified insurance coverage and coordinated financial counseling referrals to facilitate patient access to care.
- Streamlined high-volume ER and outpatient registration processes to enhance patient experience.
- Collaborated with clinical and technical staff to maintain accurate patient data and improve reporting metrics.
Education
Diploma - Medical Assisting
Herzing University
Minneapolis, MNSkills
- Power BI dashboards
- Data integration
- Workflow automation
- Compliance reporting
- Operational Risk Monitoring
- Process optimization
- System Implementation & SaaS
- Salesforce
- Microsoft 365
- SharePoint
- Teams
- Project Coordination
- Learning management systems
- Content development
- Cross-Functional Collaboration
- Stakeholder Engagement
- Training facilitation
Timeline
Technology Analyst
Accenture
02.2024 - Current
CDP Delegate / Governance & Compliance Lead
Accenture
02.2024 - Current
Training Specialist
Inovalon
10.2019 - 01.2023
Implementation Advocate II
Inovalon
03.2018 - 10.2019
Patient Access Specialist
Fairview Health Services
09.2016 - 02.2018
Diploma - Medical Assisting
Herzing University