Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felisha Brown

Rising Star

Summary

Accomplished Manager with a proven track record at Star Grocery, enhancing customer satisfaction and team productivity through effective conflict resolution and operations management. Expert in coaching and mentoring, with a keen eye for quality control, I significantly improved service delivery and workplace morale.

Overview

17
17
years of professional experience

Work History

Team Lead

Goodwill
06.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Assistant Manager

Family Dollar
04.2023 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Manager

Star Grocery
07.2017 - 04.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Receiving Lead

Army Air Force Exchange Service
09.2007 - 05.2014
  • Trained new team members on company procedures, ensuring quick integration and productivity.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained clean, orderly work environment free of hazards.
  • Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
  • Collaborated with other departments to expedite order processing, reducing wait times for customers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Education

High School Diploma -

Silverado High School
Victorville, CA
05-1999

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Operations management
  • Product management
  • Invoice verification

Timeline

Team Lead

Goodwill
06.2024 - Current

Assistant Manager

Family Dollar
04.2023 - 04.2024

Manager

Star Grocery
07.2017 - 04.2023

Receiving Lead

Army Air Force Exchange Service
09.2007 - 05.2014

High School Diploma -

Silverado High School

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Felisha Brown