Felisha Combs
San Diego,CA
Summary
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Energetic hard worker dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
11
11
years of professional experience
Work History
Department Manager
Wal-Mart Supercenter
Waterford, CT
06.2018 - 10.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Customer Service Cashier
Kuntz Express
Honolulu, HI
10.2015 - 08.2016
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Food Service Worker
Reunions Deli
Groton, CT
05.2012 - 09.2014
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Cooked batches of food according to standard recipes.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Nurse Aide
Rite At Home
Champaign, IL
02.2007 - 11.2011
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Kept accurate records of patients' care, condition and progress.
Package Handler
Conair Warehouse
Rantoul, IL
05.2011 - 08.2011
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Used hand-held scanners and physical logs to accurately track item movements.
- Installed protective devices on or around products to prevent damage during transport.
Education
Associate of Science - Criminal Justice
American InterContinental University
Schaumburg, IL03.2022
Certification - Pharmacy Tech
MedCerts
Michigan, Livonia07.2017
GED -
Danville High School
202 East Fairchild St05.2006
Skills
- Relationship building and management
- Operations
- Recruiting and Hiring
- Business development and planning
- Sales expertise
- Policy and procedure adherence
- Systems and software programs
- Staff Management
- Strategies and goals
- Database Management
- Goals and performance
- Scheduling
Timeline
Department Manager
Wal-Mart Supercenter
06.2018 - 10.2020
Customer Service Cashier
Kuntz Express
10.2015 - 08.2016
Food Service Worker
Reunions Deli
05.2012 - 09.2014
Package Handler
Conair Warehouse
05.2011 - 08.2011
Nurse Aide
Rite At Home
02.2007 - 11.2011
Associate of Science - Criminal Justice
American InterContinental University
Certification - Pharmacy Tech
MedCerts
GED -
Danville High School
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