Felisha Cook

• Handle inbound calls from clients, providing assistance with credit card-related inquiries.
• Verify client identities and adhered to strict protocols for handling personal and sensitive information.
• Expertly addressed a wide range of client questions regarding activation, billing, fees, and lost or stolen cards.
• Maintained meticulous client files, ensuring an exceptional customer experience on every call.

• (2 MONTH CONTRACT)
• Responded to customer inquiries and provided support on tax questions and software usage
• Demonstrated exceptional search skills to assist customers with a wide range of tax-related issues
• Maintained accurate documentation of customer interactions and resolutions in SalesForce

• Attended pre-scheduled appointments with homeowners to discuss gutter system solutions
• Conducted thorough inspections of existing gutter systems and outdoor foundations
• Provided homeowners with comprehensive knowledge on various gutter sizes, types, and styles, as well as protection options
• Performed measurements and provided on-site quotes for efficient sales closure

• Researched and secured booth placements at tradeshows and events in TN, KY, and IL for impactful product demos.
• Recruited and managed a team of field marketers to effectively represent the brand at each show.
• Organized and maintained comprehensive inventory of marketing materials to ensure seamless booth setups.
• Generated detailed reports on key metrics including interactions, leads, appointments, and event costs, facilitating data-driven decision making.

• Generated, managed, and retained client business from prospecting to close and retention
• Utilized relationship building and Value Based Collaboration to gain and retain clients in order to build book of business in a new territory
• Averaged 60+ face to face appointments and 3 networking events per month as well as all daily incoming calls, texts, and emails
• Worked independently from home office when not engaged with in person meetings and/or venue site visits
• Kept up to date, day to day records utilizing the customer relationship management platform, Sales Force, documenting leads, appointments, quotes, orders, and all client communication
• Produced weekly reports showing current month’s vitals (budgeting and activity forecasting), as well as yearly and quarterly business plans
• Traveled ~30% for out-of-town client meetings and national tradeshows to promote company through networking and engagement
• Assisted in onboarding and training of new Account Executives throughout region

• Generated new business through proactive lead generation techniques, including inbound leads and cold calling.
• Maintained regular communication with prospects to secure initial appointments and build strong relationships.
• Identified and addressed pain points in clients' current vendor arrangements, presenting them with a comprehensive Strategic Supply Analysis.
• Ensured accurate and up-to-date sales records by diligently utilizing CRM platform, SalesForce.com.

• Developed and maintained strong relationships with county jails and detention centers in Tennessee and Eastern Kentucky
• Conducted frequent client meetings, averaging three to five per day, resulting in increased business opportunities
• Represented the company at trade shows and conferences, effectively expanding our client base and enhancing brand visibility
• Implemented consistent client communication strategies, ensuring high levels of satisfaction and continuous order flow
• Skillfully negotiated pricing terms with clients, securing competitive rates while maintaining value for both parties
• Actively participated in weekly sales meetings, contributing to goal-setting, order tracking, and strategic planning