Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felisha Escamilla

Edinburg,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving it a hundred percent in anything I do.

Overview

6
6
years of professional experience

Work History

EPI POWER

Administrative Assistants
Des Moines, IA
01.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our work.
  • Would assist HR with documentation when onboarding employees and filing paperwork.
  • I would print and gather employees' timesheets to make sure the cost codes are correct before entering their time.
  • I would send out reports on how many employees are on sites.
  • Worked with the team to create POs and send them out to vendors.

Costumer Service Rep

Senture
McAllen, Texas
03.2020 - 02.2021
  • Assisted customers with inquiries through the phone.
  • Resolved issues by utilizing company resources and knowledge base.
  • Provided product information and troubleshooting assistance to customers.
  • Escalated complex issues to supervisors for further investigation and resolution.
  • Maintained a positive attitude while managing high call volumes daily.
  • Participated in training sessions to improve customer service skills and knowledge.
  • Answered customer inquiries and provided accurate information regarding their unemployment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Help customers create account for benefits.

Education

High School Diploma -

Edinburg High School
Edinburg, TX
06-2011

Skills

  • Team collaboration
  • Employee onboarding
  • Timekeeping accuracy
  • Purchase order creation
  • Email communication
  • Customer inquiries
  • Positive attitude
  • Diversity awareness

Timeline

EPI POWER

Administrative Assistants
01.2024 - Current

Costumer Service Rep

Senture
03.2020 - 02.2021

High School Diploma -

Edinburg High School

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Felisha Escamilla