Felisha Escamilla
Edinburg,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving it a hundred percent in anything I do.
Overview
6
6
years of professional experience
Work History
EPI POWER
Administrative Assistants
Des Moines, IA
01.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our work.
- Would assist HR with documentation when onboarding employees and filing paperwork.
- I would print and gather employees' timesheets to make sure the cost codes are correct before entering their time.
- I would send out reports on how many employees are on sites.
- Worked with the team to create POs and send them out to vendors.
Costumer Service Rep
Senture
McAllen, Texas
03.2020 - 02.2021
- Assisted customers with inquiries through the phone.
- Resolved issues by utilizing company resources and knowledge base.
- Provided product information and troubleshooting assistance to customers.
- Escalated complex issues to supervisors for further investigation and resolution.
- Maintained a positive attitude while managing high call volumes daily.
- Participated in training sessions to improve customer service skills and knowledge.
- Answered customer inquiries and provided accurate information regarding their unemployment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Help customers create account for benefits.
Education
High School Diploma -
Edinburg High School
Edinburg, TX06-2011
Skills
- Team collaboration
- Employee onboarding
- Timekeeping accuracy
- Purchase order creation
- Email communication
- Customer inquiries
- Positive attitude
- Diversity awareness
Timeline
EPI POWER
Administrative Assistants
01.2024 - Current
Costumer Service Rep
Senture
03.2020 - 02.2021
High School Diploma -
Edinburg High School