Felisha Fuller
Greenwood,SC
Summary
Team Leader experienced in directing the activities of workgroups. Adept at developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Healthcare industry Specialist with Respiratory Therapy and
Healthcare Leadership and communication degrees. Excellent organizational and interpersonal skills. Experienced in prevention and treatment of disease and injury, and assisting health care professionals. Served as a Registered Respiratory Therapist III , rendering emergency medical treatment to include initial treatment in acute environment. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
VieMed
04.2024 - Current
- Coordinated patient scheduling to optimize workflow and minimize wait times.
- Managed insurance verification processes to ensure accurate coverage for patients.
- Developed and maintained communication channels between patients and healthcare providers.
- Implemented electronic health record systems to streamline patient data management.
- Analyzed patient feedback to enhance service delivery and improve satisfaction rates.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Clinical Liaison
Select Specialty Hospital
04.2021 - 04.2024
- Collected data about patient care problems and prepared reports.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Exceeded goals through effective task prioritization and great work ethic.
- Organized patient records and database to facilitate information storage and retrieval.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
Coordinator Pulmonary Disease Management and Sleep
Self Regional Healthcare
06.2017 - 04.2021
- Developed health plans for patients to improve overall health or recover from injuries and illnesses
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Provided supportive link between external customers and internal operations
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Consulted with internal and external clients via email and telephone correspondence to identify business needs and define technical requirements
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
- Communicated with customers daily to request information and ensure completion of paperwork with their outpatient medical needs
- Administered and assisted physicins in prescribing appropriate courses of treatment, including pharmaceutical medications
- Set overall vision and provided team leadership
- Saved $300,000 by researching and implementing BPCI program through medicare cost-saving initiatives and creating fresh new approaches to long-standing problems
- Led multidisciplinary, continuous quality improvement program to improve patient outcomes
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Advised and educated patients regarding diet, hygiene and effective disease prevention methods
Registered Respiratory Therapist Team Lead
Self Regional Healthcare
03.2005 - 04.2021
- Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans
- Conducted patient assessments and reviewed physician instructions to develop and implement tailored respiratory therapy care plans based on individual requirements
- Educated patients and caregivers on proper ways to use breathing apparatuses at home
- Setup oxygen, CPAP and BiPAP machines for patients requiring breathing treatments
- Met with nursing team members and assessed patient medical records, making appropriate changes to respiratory care and therapy to enhance outcome
- Achieved lifelong aspiration through proven work ethic, dedication and ability to visualize and excel
- Developed health plans for patients to improve overall health or recover from injuries and illnesses
- Acted as First Responder in emergency situations, applying CPR and First Aid training in the Neonatal intensive Care Unit
- Maintained drive and determination to obtain personal and team objectives and goals
- Volunteered at local community events, in addition to increased experience in social engagements and public speaking
- Demonstrated proficiency in taking patient medical histories and vital signs as well as performing arterial blood gases and diagnostic procedures and ancillary tests
Education
Bachelor of Arts - HealthCare Leadership And Communication
Columbia College
Columbia, SCAssociate of Science - Respiratory Therapy
Piedmont Technical College
Greenwood, SCHigh School Diploma -
Strom Thurmond High School
Johnston, SCSkills
- Disease management standards
- Revenue generation and management
- Disease information and education
- Prioritizing and time management
- Promotion of Health and Disease Prevention
- Excellent planner and coordinator
- Program development and management
- Pulmonary disease specialist
- Event planning and management
- Organizational and time management skills
- Chronic disease management
- Health and wellness management
- Relationship building and management
- Disease and chronic condition knowledge
- Care Planning and Management
- Case planning and management
Accomplishments
Awarded South Carolina State Respiratory Society Clinical Practitioner of the Year 2018.
Speaker for the South Carolina COPD Update 2018 and 2019.
Timeline
Patient Care Coordinator
VieMed
04.2024 - Current
Clinical Liaison
Select Specialty Hospital
04.2021 - 04.2024
Coordinator Pulmonary Disease Management and Sleep
Self Regional Healthcare
06.2017 - 04.2021
Registered Respiratory Therapist Team Lead
Self Regional Healthcare
03.2005 - 04.2021
Bachelor of Arts - HealthCare Leadership And Communication
Columbia College
Associate of Science - Respiratory Therapy
Piedmont Technical College
High School Diploma -
Strom Thurmond High School