Felisha Henley
New Albany,IN
Summary
Healthcare professional prepared for role that demands high standards and results-driven leadership in patient coordinating. Background includes overseeing blood collection processes and improving team efficiency through effective training and support. Known for strong collaboration skills and adaptability to changing needs, ensuring reliable and consistent performance. Key skills include venipuncture proficiency, team leadership, and patient care excellence.
Overview
25
25
years of professional experience
Work History
Certified Phlebotomy Team Lead
LabCorp
11.2024 - Current
- Performed venipuncture, capillary puncture, and other blood collection methods according to established protocols while prioritizing patient safety.
- Collaborated with laboratory staff to resolve any issues related to specimen handling or testing procedures.
- Assisted in maintaining inventory levels of supplies and equipment for the phlebotomy department, minimizing downtime due to shortages.
- Streamlined workflow for the phlebotomy team, resulting in reduced wait times for patients.
- Implemented a rigorous quality control program to maintain the highest standards of sample collection and processing.
- Provided input on budget planning for the phlebotomy department, ensuring adequate resources were available for staff and operational needs.
- Enhanced patient satisfaction by providing efficient and professional phlebotomy services.
Medical Assistant
AMN Healthcare
10.2020 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Table Games Dealer
Caesars Entertainment
12.2012 - 09.2020
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
Medical Assistant
KentuckyOne Health Partners
05.2011 - 11.2016
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Specimen Processing Specialist
DCL Medical Laboratories
03.2009 - 03.2011
- Reduced turnaround time for test results by optimizing sample preparation and handling processes.
- Ensured minimal delays during equipment maintenance periods through effective scheduling of resources such as supplies, personnel, and alternate instrumentation usage when necessary.
- Assisted in the development and revision of standard operating procedures, resulting in improved overall process efficiency.
- Maintained strict compliance with regulatory standards through meticulous documentation and quality control measures.
- Maximized productivity levels within the department by effectively prioritizing tasks based on factors such as urgency, complexity, and available resources.
Surgery Scheduling Coordinator
Washington University
01.2005 - 02.2009
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
Medical Assistant
Jennings Medical Center
08.2000 - 12.2004
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
No Degree -
Missouri College
St Louis, MO07-1999
Skills
- Strong communication skills
- HIPAA compliance awareness
- Blood collection techniques
- Medical terminology
- Scheduling and coordination
- Electronic health records navigation
Timeline
Certified Phlebotomy Team Lead
LabCorp
11.2024 - Current
Medical Assistant
AMN Healthcare
10.2020 - 10.2024
Table Games Dealer
Caesars Entertainment
12.2012 - 09.2020
Medical Assistant
KentuckyOne Health Partners
05.2011 - 11.2016
Specimen Processing Specialist
DCL Medical Laboratories
03.2009 - 03.2011
Surgery Scheduling Coordinator
Washington University
01.2005 - 02.2009
Medical Assistant
Jennings Medical Center
08.2000 - 12.2004
No Degree -
Missouri College
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