Felisha Herman

Crew:
• Operated the drive-through window and sales register quickly and efficiently.
• Greeted customers and provided excellent customer service.
• Maintained high standards of customer service during high-volume, fast-paced operations.

Shift Leader:

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Strictly followed all cash, security, inventory and labor policies and procedures.

• Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
• Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
• Reported to each shift on time and ready to work.
• Performed all position responsibilities accurately and in a timely manner.

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Prepared all food orders within a 2-3 minute time frame.
• Verified that prepared food met all standards for quality and quantity.

Manager:

• Initiated rollout of new enterprise software solution for sales reporting.
  
• Carefully interviewed, selected, trained and supervised staff.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Greeted each customer with friendly eye contact

Processing cash transactions, serving food, and alcoholic beverages. When needed, duties also included preparation of food, and cleaning.