Felisha L Norrington
Atlanta,GA
Summary
Action oriented Academic Director experienced in developing and leading the implementation of over 100+ academic, student success and admissions programs for diverse populations. Skilled leader of cross- functional teams of 10+ with expertise managing budgets of $600K+ annually. Entrusted with leading the relocation of critical business processes—including advisement, admissions, faculty and student data, course scheduling, and 10,000+ student, course and faculty records—amid a university-wide reorganization of colleges. Experienced in planning and executing events for 300+ attendees. Dedicated to driving change and helping individuals and organizations achieve their goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Office of Academic Assistance
Georgia State University College of Nursing and Health Professions
06.2006 - Current
- Designed and executed 100+ academic, admissions, student success, and career readiness programs, leading strategic project management, compliance oversight, data-driven decision-making and effective communication planning
- Collaborated with institutional researchers to develop data dashboards that help to track student retention, enrollment and admissions data for 2800 current students and 1000+ applicants annually
- Spearheaded cross-departmental collaboration to design and implement 9 new degree programs, ensuring alignment with institutional goals, accreditation standards and student success initiatives
- Orchestrated the planning and execution of 200+ advisement, admissions, career development, and student affairs in person and virtual events, overseeing scheduling budgeting, marketing strategies and communication plans while fostering partnerships with external stakeholders to enhance future initiatives
- Developed and implemented business processes for the newly established Health Sciences Department, streamlining operations and ensuring seamless integration with central enrollment services
- Championed team of 10 direct reports (including roles from individual contributors to associate directors). Nurtured loyal staff of 10+ years, 90% avg. retention rate and 100% promotion rate
- Governed a budget of $600k, allocating appropriately across payroll/compensation, supplies, technology, events and marketing materials
- Designed and led campus-wide advisor training for 100 professional advisement staff, developing comprehensive training topics, securing expert guest speakers and creating evaluation tools to measure effectiveness
Director of Student and Community Services
Georgia State University School of Social Work
08.2002 - 06.2006
- Steered the master’s program admissions committee reviewing, evaluating, and making decisions on 250+ applications annually while developing admissions policies and procedures to ensure a fair and effective selection process
- Oversaw the professional review committee, overseeing the monitoring of at-risk students and developing targeted remediation plans that contributed to a 30% retention rate
- Managed the coordination of 30+ employer recruitment events annually, fostering industry partnerships and expanding employment opportunities for students
- Designed and delivered professional development training, covering business communication, professional ethics and boundaries, interviewing techniques, resume writing and networking strategies to enhance career readiness
Education
Master of Social Work -
Clark Atlanta University
Atlanta, GABachelor of Social Work -
Clark Atlanta University
Atlanta, GASkills
- Student Success Initiatives
- Admissions Recruiting and Processing
- Online Programs
- Policy and Process Management
- Program Management
- Data Analysis and Improvement
- In person and Virtual Event Planning
- Strategic Planning
- Staff Development and Training
- Talent Acquisition
- Ellucian Banner and Degree Works
- EAB Navigate
- Slate CRM
- Salesforce Marketing Cloud
- Argos Enterprise Reporting Software
Accomplishments
- Created an Early Action Admission program for freshman nursing students utilizing predictive analytics, increasing progression and graduation rates by 60%
- Collaborated with the department chair to create the Health Sciences department which house the majors of Health Science, Health Informatics, Healthcare Leadership and Dental Hygiene. Enrollment has increased by 70% in two years since it's creation
- Campus advisor for the Georgia State University Section of the National Council of Negro Woman, nominated for Campus Advisor of the Year after two years of service
Affiliations
National Association of Student Personnel Administrators (NASPA)
National Career Development Association (NCDA)
National Council of Negro Women (NCNW)
Atlanta Regional Commission Atlanta Care-Net Coalition
Certification
- Licensed Master Social Worker (LMSW) State of Georgia September 2024 to September 2026
Timeline
Director, Office of Academic Assistance
Georgia State University College of Nursing and Health Professions
06.2006 - Current
Director of Student and Community Services
Georgia State University School of Social Work
08.2002 - 06.2006
Master of Social Work -
Clark Atlanta University
Bachelor of Social Work -
Clark Atlanta University
Personal Information
Software Technical Expertise
- Microsoft Office
- Ellucian Banner and Degree Works
- EAB Navigate
- Slate CRM
- Salesforce Marketing Cloud
- Argos Enterprise Reporting Software
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