Summary
Overview
Work History
Education
Skills
Performance Summary
References
Timeline
Generic

Felisha Miller

Tomball,TX

Summary

Results-driven Human Resources Generalist and Business Professional with a proven track record of success in managing the daily functions of the HR department. Skilled in hiring and interviewing staff, administering pay and benefits, and enforcing company policies. Adept at prioritizing work, meeting deadlines, and managing multiple tasks while maintaining confidentiality. Known for positive attitude, excellent coordination, and strategic planning abilities. Expertise in streamlining work processes, analyzing problems, and implementing effective solutions to drive organizational success.

Overview

25
25
years of professional experience

Work History

Human Resources Generalist and Regional Business Partner

Francesca’s Administration
Houston, TX
07.2020 - 10.2024
  • Supported and build strong relationships with business partners and team members
  • Managed regional multi-state leadership team and management team employment relations issues and corrective action processes
  • Oversee job task maintenance in the HRIS, Workday and work with HRIS team to manage the tasks and any updates pertaining to Workday
  • Prepared multi-state unemployment claims responses and protest, participated in unemployment hearings, keeping proper records, and conducted initial Service Assessment to decide the client needs
  • Executive leadership recruitment, warehouse and field recruitment that included phone screening, interviewing the hiring of qualified job applicants for multi-state open positions; collaborates with departmental managers to understand skills and competencies needed for openings
  • Provided consultation, guidance, and coaching solutions to business partners to ensure the appropriate handling and resolution to employee relations issues
  • Partnered with Human Resources Director in providing support business partner to identify talent management needs
  • Coached hiring managers about interviewing best practices and manage their requisitions via Applicant Tracking System
  • Assisted field leadership with recruiting and hiring tasks, when needed
  • Partnered with Asset Protection department on internal cases
  • Partnered with business partners in the field for terminations
  • Partner with the Legal team with necessary
  • Performed background checks and employee eligibility verifications
  • Maintained and respond to various HRIS requests, such as troubleshooting and data resets
  • Complied with federal, state, and local legal requirements by studying existing and new legislations, anticipate changes to legislation and enforces adherence to requirements; advise business partners on needed action
  • Functioned as a liaison to employees for payroll and benefits issues in partnership with Benefits Specialist and Payroll Department
  • Developed policy and procedure guidelines as needed
  • Maintained knowledge of trends, best practices, regulatory changes, and modern technologies in human resources, talent management, and employment law
  • Assisted Human Resources Director with managing annual performance appraisal process
  • Oversee the HR onboarding and off-boarding processes for home office and field employees
  • Supported company-wide HR initiatives
  • Advise field leadership on process and policy changes
  • Created ad hoc reports
  • Participated in data audits for employee life cycle transactions including to: Hires, Personal employee data changes
  • Updated job knowledge by participating in education opportunities, reading professional publications, and participating in professional organizations
  • Managed regional email inbox and department voicemail by partnering with HR team and responding to all inquiries in a timely manner
  • Performed other duties and special projects as needed

Human Resources Generalist

NCS Multistage Corporation
Houston, TX
03.2018 - 05.2020
  • Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments
  • This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications
  • Conducts or gets background checks and employee eligibility verifications
  • Manages multi-state employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the proper staff
  • Attends and takes part in employee disciplinary meetings, terminations, and investigations
  • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to keep compliance
  • Performed new hire orientations and annual enrollment meetings
  • Implementing details of benefit and insurance plans and informing and educating employees about Human Resources policies, procedures, and performance management, and employee relations issues for multiple states
  • Coordinated and kept all personnel files and confidential records ensuring accuracy, developed and keeps working knowledge of all HR Services components
  • Routinely prepared general office correspondences, newsletters, kept office files and office supplies, preparation of travel expense reports, preparation of Visa paperwork, scheduled meetings, managed incoming and out-going calls, manage procurement and distribution of office supplies
  • Prepared various correspondences such as offer letters, separation letters, leaves of absence, merit and bonus communications and memos to all employees
  • Followed through on requests from clients, corporate, and HR Services Area Manager
  • Routinely performed data entry into HRIS and payroll systems, ran reports, implemented upgrades to HRIS
  • Collected and kept client service data in the ORACLE, ADP, and Bamboo databases
  • Coordinated payroll support including collecting & reviewing timesheets, updating vacation balances, entering changes in the payroll system
  • Assisted employees and managers about employee issues, leave management, benefit administration, HR procedures and policies within specified guidelines
  • Established & coordinated the maintenance of department records, ensuring complete accuracy and confidentiality
  • Responded to inquiries about investigations on claims of harassment or company guidelines violations
  • Conducts employee-relations activities and programs including employee counselling
  • Respond to inquiries about organization’s processes, polices, procedures and programs
  • Prepared various HR related reports analysed various data, information, and reports, and made recommendations of my findings
  • Supplied administrative support of Company programs, Concur expense reporting system processes and compliances
  • Coordinated with hiring managers to understand competencies and skills needed for roles, which includes coordinating and scheduling interviews, new employee orientations and onboarding processes
  • Coordinated and managed planning staff meetings and extraordinary events

Human Resources Generalist/Executive Administrative Assistant

Maxus Energy Corporation
Houston, TX
03.2007 - 06.2017
  • Recruiting and performed interviews the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies needed for openings
  • Performed full-cycle recruiting, using various applicant tracking systems
  • Prepared various correspondences such as offer letters, separation letters, leaves of absence, merit and bonus communications and memos to all employees
  • Coordinated and kept all personnel files and confidential records ensuring accuracy, developed and keeps working knowledge of all HR Services components
  • Followed through on requests from clients, corporate, and HR Services Area Manager
  • Routinely performed data entry into HRIS and payroll systems, ran reports, implemented upgrades to HRIS
  • Collected and kept client service data in the SAP HR Services database
  • Function as liaison with branch offices to ease resolution of client issues regarding benefits, payroll, human resources, and safety
  • Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments
  • This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications
  • Conducts or gets background checks and employee eligibility verifications
  • Manages employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the proper staff
  • Attends and takes part in employee disciplinary meetings, terminations, and investigations
  • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to keep compliance
  • Processed HR related invoices in SAP database, kept and distributed contact list, directories, created Company organization charts and headcount reports
  • Coordinated payroll support including collecting & reviewing timesheets, updating vacation balances, entering changes in payroll system, and serving as first contact for payroll inquiries/issues
  • Aided and coordinated issues about healthcare, and retirement plans and aid from other areas within the HRS division
  • Conducted orientations and Annual Enrollment meetings
  • Implementing details of benefit and insurance plans and informing and educating employees about Human Resources policies, procedures, and performance management, recruitment, and employee relations issues
  • Prepared unemployment claims responses, aided with hearings, keeping proper records, and conducted initial Service Assessment to decide the client needs
  • Aided in the implementation of Paychex Self-Service for HR online services
  • Assisted employees and managers about employee issues, leave management, benefit administration, HR procedures and policies within specified guidelines
  • Established & coordinated the maintenance of department records, ensuring complete accuracy and confidentiality
  • Prepared various HR related reports, analysed various data, information, and reports, negotiating contracts, and made recommendations of my facts and findings
  • Supplied HR administrative support of Company programs, Concur expense reporting system processes and compliances
  • Routinely prepared general office correspondence and newsletters-maintained office files and office supplies, preparation of travel expense reports, preparation of Visa paperwork, scheduled meetings, managed incoming and out-going calls, manage procurement and distribution of office supplies
  • Conducted data audits and plan design changes of employee & retiree life insurance data during conversion from SAP 3.0 to SAP 6.0
  • HSE liaison to keep safety and recycle awareness, coordinate, and manage planning staff meetings and dedicated events
  • Worked with HR Services HR Consultant to develop proper strategies for clients about employee relations, disciplinary action, operations, and performance issues

Executive Administrative Assistant/ Human Resources Assistant

Repsol YPF/Maxus Energy Corporation
The Woodlands, TX
01.2000 - 03.2007
  • Supplied administrative support to the Chief Executive Officer, Vice President, Chief Financial Officer, and Human Resources Director
  • Managed executives and managers calendar for meetings, appointments, travel itineraries, and hotel accommodations
  • Controlled office expenditures composed various correspondences, letters, presentations, reports, and spreadsheet
  • Prepared and managed credit cards invoices, expense reports and coordinated projects working with senior management and staff
  • Planned and directed various company events and company holiday parties
  • Prepared Visa documentation for expatriates and active employees
  • Interacted with clients via tele-conference/Lync, video conference, and in person
  • Oversee purchases of office supplies, break room, first aid and equipment
  • Ensuring supply needs are met and equipment costs minimized and keeping break room, storage room, and mail room are kept and organized
  • Designated office manager for company
  • Performs other duties and tasks as assigned

Education

Bachelor’s degree in business administration - B.B.A.

Rice University
Houston, TX
05.2020

SHRM-CP Certification in Human Resource Management -

Rice University
The Woodlands, TX
12.2018

Skills

  • Staff Relationship Management
  • High-Volume Staffing
  • Corporate Recruiting/Strategic Sourcing
  • Training/Development
  • New Hire Orientations
  • Benefits Administration
  • EEO
  • ADAAA
  • FMLA
  • Worker's Compensation
  • Skilled in Conflict Mediation
  • Robust Analytical Skills
  • Expertise in OFCCP Standards
  • Statistical Analysis
  • Interpersonal Skills
  • Strategic Acquisition
  • Diversity Recruitment Plan
  • Expertise in Long-Term Disability Policies
  • HR Compliance Management
  • Effective Problem Resolution
  • Applicant Tracking Systems Expertise
  • Staff Onboarding Process
  • Exit Process Management
  • Project Management
  • Workplace Development
  • Effective Time Management
  • Client Engagement Management
  • Analytical Research Skills
  • Team Leadership
  • Oracle Software Proficiency
  • SAP Human Resources
  • Expertise in HireRight
  • Experience with Paychex Payroll Software
  • Workday Proficiency
  • Workday Sandbox Administration
  • DISA Implementation Experience
  • ADP HR and Payroll
  • DocuWare Management Skills
  • BambooHR Proficiency
  • Travel System Management
  • SharePoint Administration
  • Skilled in Microsoft Office Suite Tools
  • E-Verify System Expertise
  • Applicant Tracking Systems
  • Ethics Point Experience

Performance Summary

Human Resources Generalist and Human Resources Business professional that will perform daily functions of the Human Resources (HR) department including hiring and interviewing staff, support in administering pay, benefits, and leave, employee relations and enforcing company policies and practices. Ability to prioritize work, meet often changing deadlines, manage multiple tasks, manage sensitive and confidential information. Possess positive and can-do attitude, excellent coordination, and planning skills, streamline work processes, analyse problems, and implement sound solutions. Solid HR career distinguished by commended performance and proven results.

References

References available upon request.

Timeline

Human Resources Generalist and Regional Business Partner

Francesca’s Administration
07.2020 - 10.2024

Human Resources Generalist

NCS Multistage Corporation
03.2018 - 05.2020

Human Resources Generalist/Executive Administrative Assistant

Maxus Energy Corporation
03.2007 - 06.2017

Executive Administrative Assistant/ Human Resources Assistant

Repsol YPF/Maxus Energy Corporation
01.2000 - 03.2007

Bachelor’s degree in business administration - B.B.A.

Rice University

SHRM-CP Certification in Human Resource Management -

Rice University

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Felisha Miller