Felisha Palk
Baxter,TN - Tennessee
Summary
Talented Server and Bartender looking to use 15 years of excellent customer service experience to excel in a new field and tackle new projects. Always looking to create additional skills and keep an open mind in experiences.
Overview
20
20
years of professional experience
Work History
Bartender, Server
LaRoche Enterprises- Hooligan's Half Irish Pub
Cookeville, TN
08.2018 - Current
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Consulted with managers to organize special events and promotions.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Blue Water Grille
Smithville, TN
03.2016 - 10.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server, To-Go Server, Prep, Line Cook
O'Charley's Restaurant & Bar
Cookeville, TN
05.2013 - 09.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Cultivated warm relationships with regular customers.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Server, Housekeeper, Prep
The Garden Inn @ Bee Rock
Monterey, TN
05.2012 - 05.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Responded to requests from patrons for linens and toiletries.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Kept building entryway glass clean and polished for professional presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Sandwich Artist
Subway
Monterey, TN
05.2008 - 05.2012
- Assisted customers in choosing menu items by providing food complementing information.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Greeted guests, promoted specials and took orders.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Certification Program - Registered Dental Assistant
Genesis Career College - Cookeville
Cookeville, TN02.2019
High School Diploma -
Monterey High School
Monterey, TN05.2010
Skills
- Bathroom Servicing
- Professional Service Standards
- High Volume Dining
- Mixology Techniques
- High Energy and Stamina
- Staff Training
- Specials Promotion and Upselling
- Relationship Building
- Service-Oriented
- Menu Memorization and Presentation
- Order Accuracy and Delivery
- Teamwork and Professionalism
- Customer Service Experience
- Communication Skills
- Staff Leadership
Timeline
Bartender, Server
LaRoche Enterprises- Hooligan's Half Irish Pub
08.2018 - Current
Server
Blue Water Grille
03.2016 - 10.2019
Server, To-Go Server, Prep, Line Cook
O'Charley's Restaurant & Bar
05.2013 - 09.2018
Server, Housekeeper, Prep
The Garden Inn @ Bee Rock
05.2012 - 05.2016
Sandwich Artist
Subway
05.2008 - 05.2012
Certification Program - Registered Dental Assistant
Genesis Career College - Cookeville
High School Diploma -
Monterey High School