FELISHA PEDERSON
Senior Executive Operations Assistant
Spokane,WA
Summary
Dynamic administrative professional with a proven track record in delivering exceptional executive support and optimizing office operations. Expertise in calendar management, meeting coordination, and fostering efficient workflows ensures consistent achievement of organizational goals. Dependable team player dedicated to achieving results in fast-paced environments. Strong communication and problem-solving skills, along with a commitment to maintaining confidentiality, enhance trust and productivity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Chief Operations Officer and Firm Administrator
Evergreen Elder Law LLC
09.2021 - 08.2025
- Supported executive leadership with calendar management, meeting preparation, and scheduling across locations and time zones.
- Coordinated travel, internal events, and cross team meetings.
- Prepared agendas, presentations, slide decks, and documents for executive use.
- Led daily communication workflows and ensured timely follow up on action items.
- Managed confidential information with consistent judgment and discretion.
- Organized executive priorities to support deadlines and project completion.
Owner
Billing Pros
08.2008 - 01.2023
- Coordinated calendars, billing schedules, and client workflow timelines.
- Prepared presentations, reports, and communication materials.
- Managed travel, client meetings, and administrative projects.
- Oversaw document accuracy and ensured timely completion of tasks.
Practice Manager of Operations
Heartland Dental
07.2019 - 09.2021
- Managed scheduling for leadership and coordinated internal team meetings.
- Organized trainings, team sessions, and operational planning events.
- Monitored KPIs and prepared supporting materials for business reviews.
- Provided daily administrative support to ensure smooth office operations.
Office Management Team
Dr. Todd Rogers
06.2015 - 08.2019
- Managed executive scheduling, staff coordination, and meeting preparation.
- Organized travel, patient communication, and project timelines.
- Prepared internal documents, newsletters, and outreach materials.
- Earlier Roles: Front Office Manager, Dr. Stanley Sargent; Manager of Operations, Elements Therapeutic Massage
Education
Diploma -
Mead High School
Business and Accounting
Spokane Falls Community College
Business with HR focus
Washington State University
Skills
- Executive Support
- Calendar Management
- Travel Coordination
- Meeting Preparation
- Project Support
- Event Coordination
- Process Improvement
- Confidential Communication
- Task Prioritization
- Team Collaboration
- Budget Tracking
- Document and Slide Deck Creation
- Organizational leadership
- Operational excellence
- Profitability improvement
- Operations management
- Strategic planning
- Budgeting and finance
- Executive leadership
- Benefits administration
- Marketing
- Attention to detail
- Problem-solving abilities
- Time management
- Stakeholder engagement
- Human resources
Affiliations
- Society of Human Resource Management
- Greater Spokane Chamber of Commerce
- B2B Spokane Downtown Group
Certification
- Belle Leadership
- DISC Training
- Local Chamber Ambassador
- Marketing and Design Coursework
Timeline
Chief Operations Officer and Firm Administrator
Evergreen Elder Law LLC
09.2021 - 08.2025
Practice Manager of Operations
Heartland Dental
07.2019 - 09.2021
Office Management Team
Dr. Todd Rogers
06.2015 - 08.2019
Owner
Billing Pros
08.2008 - 01.2023
Business and Accounting
Spokane Falls Community College
Business with HR focus
Washington State University
Diploma -
Mead High School